Customer Experience Supervisor

Customer Experience Supervisor

Customer Experience Supervisor Opportunity Summary :

Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.

Job Duties :

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, services, and repair information with manufacturers' websites.
• Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

Work Experience and Qualifications :

Employee Rewards and Benefits :

About the Company : W.W.

Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams

Companies have a broad portfolio of businesses located throughout the U.S. and

Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck

Service. W.W. Williams offers a full range of industry-leading products, while

providing technical / mechanical service and repair, remanufacturing and

warehouse / supply chain management solutions to a varied customer base. Our

products and services include diesel engines, transmissions, heavy duty truck

repair, transport refrigeration, power generation and third-party supply chain

logistics services. Our customers include on-highway truck fleets, off-highway

equipment users, data centers, hospitals, Department of Defense OEMs, vehicle

OEMs, U.S. Military and boat owners to name a few.

What

began as a small family-owned business has evolved into one of the nation's

most diversified solutions provider. We are relentlessly dedicated to helping

our customers achieve maximum up time. From single trucking to cranes to fleet

management to power generators to military and commercial packaging - consider

it done.

We

are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone

who wears the W.W. Williams name - from service technicians to advisors to

business executives - is committed to getting the job done right, the first

time around. Our people are our greatest assets; we support our team with

access to world class training and development opportunities. It's this level

of investment and care that matters to customers, giving you peace of mind that

your fleet is in the right hands.

W.W.

Williams is one of the nations largest sales and service networks of

industrial power products. With multiple locations across the US and Mexico, we

are dedicated to providing highly professional service and strong relationships

with our customers.

Join

us for a career where you'll grow both personally and professionally in a

welcoming, diverse, and inclusive environment.

Competitive

wages and benefits. AAP / EPE / M / F / Vets / Disabled, DFWP

Compensation details : 50000-80000 Yearly Salary

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