Sales Coordinator Part Time

Overview

Job Summary:

The Sales Coordinator plays a critical role in supporting the Sales department in managing and executing group and business transient bookings. This individual will act as a liaison between clients and hotel departments, ensuring seamless communication, exceptional service delivery, and successful event execution. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment.

Key Responsibilities:

· Client & Group Support: Serve as the initial point of contact for incoming sales and catering inquiries. Respond promptly and professionally to clients and internal partners.

· Sales & Event Coordination: Assist in all aspects of group and catering business, including responding to leads, preparing contracts, tracking room blocks and pick-up reports, and coordinating event details from pre-planning through execution.

· Administrative Management: Prepare and manage sales materials, proposals, resumes, event orders (BEOs), banquet checks, billing summaries, and internal communications to support the successful execution of meetings, events, and group stays.

· CRM & Systems Utilization: Maintain accurate records in Delphi FDC, PMS, and other hotel systems. Utilize sales tools and strategies to track client communication, manage deadlines (e.g., cut-off dates and payments), and produce reports.

· Site Inspections: Prepare site inspection materials, coordinate schedules, and conduct property tours to highlight hotel services and amenities to prospective clients.

· Event Detailing: Detail all group and catering events, including room diagrams, audiovisual requirements, food and beverage selections, and setup needs. Communicate details across departments to ensure flawless execution.

· Internal Collaboration: Liaise with Sales, Banquets, Culinary, Operations, and Revenue teams to ensure client expectations are met or exceeded and internal deadlines are upheld.

· Customer Service Excellence: Build strong relationships with clients and vendors. Deliver exceptional service before, during, and after events. Resolve issues efficiently and professionally.

Qualifications

Qualifications:

· High School Diploma or equivalent required; Bachelor's Degree in Hospitality or related field preferred.

· Sales, Catering, Events, or Banquets, is highly preferred.

· Strong working knowledge of Microsoft Office (Word, Excel, Outlook) and Delphi FDC required.

· Proven organizational and time management skills with attention to detail.

· Excellent verbal and written communication skills.

· Ability to multitask, prioritize work, and thrive under pressure.

· Positive, proactive attitude and a passion for hospitality and customer service.

· Availability to work flexible hours, including evenings, weekends, and holidays as needed.