Director of Payments Operations

A company is looking for a Director of Payments Operations to design and scale their payments operations.

Key Responsibilities

Design and implement scalable payment operations processes and controls

Oversee operational risk management and partner with Product / Analytics on risk model improvements

Monitor and improve payment performance metrics to enhance merchant trust and retention

Required Qualifications

8-15 years of experience in payments, fintech, SaaS, or payment operations roles

Direct experience with platform payments or marketplace models

Strong understanding of payment performance levers and regulatory frameworks

Hands-on experience in operational risk management

2+ years of experience leading or mentoring a team