Technical Account Manager

A company is looking for a Technical Account Manager to manage customer relationships and provide technical guidance.

Key Responsibilities

Manage a portfolio of 15-25 customer accounts as the primary contact for technical and relationship matters

Conduct regular customer syncs and advise on platform upgrades and best practices

Collaborate with internal teams to troubleshoot issues and drive customer adoption of new platform features

Required Qualifications

Relationship-first mindset with a focus on building trust and credibility

Technical fluency in cloud infrastructure, including AWS, Azure, and GCP

Strong organizational skills to manage a complex, multi-account portfolio

Ability to interpret platform data to diagnose issues and drive decision-making

Bachelor's degree in a relevant field or equivalent practical experience