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Retail Associate
Retail AssociateFolino Estate • Kutztown, PA, US
Retail Associate

Retail Associate

Folino Estate • Kutztown, PA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Folino Estate Winery is looking for enthusiastic, service-oriented individuals to join our team as Retail Sales Associates in our Bottle Shop. If you're passionate about wine, love connecting with people, and thrive in a hospitality-driven environment, this is your chance to turn that passion into a rewarding career. As a Retail Associate, you'll provide exceptional guest service, offer personalized wine recommendations, and create a welcoming atmosphere.

Job Overview :

  • Greet guests with a warm welcome and provide outstanding customer service
  • Assist guests as they shop within the Bottle Shop, answering questions and locating items
  • Suggest additional items to enhance guests' purchases
  • Must have weekend availability

Qualifications :

  • Minimum one year of retail experience in sales or customer service
  • High School diploma or equivalent
  • Strong knowledge of merchandise currently being offered
  • Strong communication and interpersonal skills
  • Dependable, reliable, and motivated
  • Basic math skills and ability to use a cash register
  • Patience when dealing with difficult guests
  • Problem-solving and conflict resolution skills
  • A team player with a "can do" attitude
  • High level of customer service skills
  • Ability to listen and communicate effectively with guests and team members
  • Outgoing, friendly, and enjoys interacting with people
  • Commitment to excellence and high standards
  • Detail-oriented with excellent organizational skills

    • Duties and Responsibilities :

  • Sell merchandise from the Bottle Shop in a fast-paced environment
  • Deliver outstanding guest service to retain and gain customers
  • Work flexible hours, including nights, weekends, and holidays
  • Perform daily opening and closing procedures
  • Assist in maintaining the appearance of the Bottle Shop
  • Participate in meetings and marketing events
  • Contribute to wine tasting, wine, and gift shop sales goals
  • Maintain open and clear communication as a strong team player

    • Benefits

  • Competitive compensation package
  • PTO and Wellness Days
  • Medical, dental, vision, and life insurance options
  • 401k program with company match
  • Company dining program
  • Employee discounts
  • Clear path for growth and career advancement
  • Excellent opportunity with growing brand
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