Software Technical Writer

Since 1996, epay, a business segment of Euronet, has been at the center of connecting local and global brands to consumers. Our capabilities, platforms, products, and solutions cater to the changing consumer demand for content and payments in categories such as mobile, gaming, and entertainment.

We are seeking a Software Technical Writer to support our business. The Software Technical Writer will create clear, concise, and accurate documentation for software products and systems. This role ensures that technical information is accessible to both technical and non-technical audiences, supporting product usability and compliance with organizational standards.

Duties and Responsibilities :

Develop and maintain user guides, API documentation, installation manuals, and release notes for software applications.

Collaborate with software engineers, QA analysts, and product managers to gather technical details and ensure documentation accuracy.

Translate complex technical concepts into easy-to-understand language for diverse audiences.

Ensure documentation adheres to company style guides and industry best practices.

Manage version control and maintain documentation in appropriate repositories (e.g., Confluence, Git).

Review and update documentation based on product changes and feedback.

Assist in creating diagrams, flowcharts, and visuals to support written content.

Qualifications :

Bachelor’s degree in Technical Communication, Computer Science, or related field, or equivalent experience.

Proven experience writing technical documentation for software products.

Strong understanding of software development concepts and tools.

Excellent written and verbal communication skills.

Proficiency with documentation tools (e.g., MadCap Flare, Confluence, MS Word) and version control systems (e.g., Git).

Experience with Agile development environments.

Familiarity with APIs and programming languages (e.g., C++, Java, SQL).

Knowledge of UX principles and ability to create user-friendly content.

Benefits :

Staff purchase discount on epay product range

Technical and Personal Development Training

Annual Incentive Bonus based on achieving company performance

401(k) Plan

Health / Dental / Vision Insurance

Employee Stock Purchase Plan

Company-paid Life Insurance

Company-paid disability insurance

Tuition Reimbursement

Paid Time Off

Paid Volunteer Days

Paid Holidays

Casual Office Attire

Plus many more employee perks & incentives!

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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