Position Summary As a key front-line member of TSIB's Eastern Regional Claims Team, the Claims Manager oversees a dynamic portfolio of complex construction-related claims for Turner Construction-the nation's largest commercial contractor-and other TSIB clients. With a focus on New York Labor Law and high-exposure general liability matters, this position combines technical claims expertise with hands-on collaboration across Legal, Operations, and Risk Management teams. The Claims Manager drives effective investigation, negotiation, and resolution strategies while partnering closely with the Regional Director of Claims to deliver exceptional client outcomes and uphold TSIB's standards of excellence. Essential Duties & Key Responsibilities Claims Oversight & Management - Manage and oversee all claim activity within assigned region, including general liability, New York Labor Law and builder's risk claims.
- Ensure claims are promptly and accurately reported to applicable carriers, with complete and compliant documentation, statements, and notices.
- Coordinate investigations with Operations, Safety, and Legal teams; assign and direct third-party investigators as needed.
- Lead claim strategy for high-severity injury, property damage, and catastrophic loss cases, collaborating with defense and coverage counsel.
- Direct insurers and TPAs to ensure active engagement, timely assignment, and effective claims handling.
Review and analyze legal strategy, expert findings, and settlement evaluations; participate in mediation, arbitration, and trial planning. - Maintain organized and complete claim records within the Claims Management System, following internal and client SOPs.
Client & Carrier Partnership - Serve as a primary claims contact for Turner Construction's regional leadership, project executives, and Risk Management team.
- Advocate with insurance carriers to achieve fair reserving, responsive coverage decisions, and proactive settlement strategies.
- Partner with the Regional Director to select and manage defense and coverage counsel, experts and litigation-related vendors.
- Attend mediations, trials, and key project or client meetings as a representative of TSIB.
Strategic & Analytical Responsibilities - Evaluate loss trends, reserves, and exposure data to identify cost drivers and recommend process or coverage improvements.
- Formulate and execute claim resolution strategies that balance financial, operational, and reputational objectives.
Leadership & Team Development - Provide technical guidance, mentorship, and performance feedback to Claims Analysts and Coordinators within the region.
- Support the professional growth of team members through training on claim trends, Labor Law developments, and litigation strategy.
Other Responsibilities - Participate in client and internal meetings, including Safety, Operations, Environmental, and Legal forums.
- Contribute to continuous improvement of claims procedures, documentation standards, and risk mitigation strategies.
- Perform other duties as assigned.
The salary range for this position in the New York Metropolitan Area is $112,000 - $173,000 |
Qualifications - Bachelor's degree in Business, Insurance, Risk Management, or related field; or equivalent education and experience.
- Minimum 5+ years of construction claims experience, including direct handling of New York Labor Law and complex general liability claims.
- Strong understanding of contractual risk transfer, insurance coverage, and litigation management.
- Experience managing high-severity claims for large general contractors or owners preferred.
- Juris Doctor (J.D.) or prior legal experience is not required but is considered a strong plus, particularly experience with construction litigation or coverage matters.
- OSHA knowledge and experience; OSHA 30-hour certification a plus.
- Proven negotiation, influencing, and analytical skills with sound judgment and decision-making.
- Proficiency in Microsoft Office Suite and claims management systems.
- Excellent communication, presentation, and interpersonal skills with the ability to interface across organizational levels.
- Strong organizational and time management skills, with the ability to handle multiple complex matters simultaneously.
- Limited travel required (air, train, or vehicle) for mediations, trials, and site visits.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office and/or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee may occasionally work at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws. Turner Surety & Insurance Brokerage, Inc. is an Equal Opportunity Employer
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