Customer Service CoordinatorCynet Systems • Cary, NC

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Customer Service Coordinator

Cynet Systems • Cary, NC

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Job Description:

The Customer Service Coordinator is responsible for end-to-end planning, coordination, and deployment of field service resources in a fast-paced and highly dynamic environment.
This role ensures customer commitments are met through effective scheduling, prioritization, and communication, while delivering a world-class customer experience.
The position supports service operations by managing capacity, resolving scheduling challenges, and maintaining strong customer and internal stakeholder relationships.

Responsibilities:

Own end-to-end planning for allocation and deployment of field resources in a highly dynamic environment.
Apply critical thinking to ensure consistent delivery of customer commitments while optimizing field resource utilization.
Own end-to-end customer communications for all service events.
Navigate complex scheduling discussions with customers and manage appointment coordination.
Apply and manage prioritization logic aligned with customer commitments.
Own deployment decisions for field resources and coordinate closely with field management using strong influencing and collaboration skills.
Manage capacity planning to meet cyclical demand while ensuring customer commitments are delivered.
Reprioritize activities and resources using strong problem-solving skills in response to changing conditions.
Effectively deploy service resources to align with contractual agreements and reduce scheduling conflicts.
Direct large teams handling highly variable workstreams to avoid delays in issue resolution.
Deliver world-class customer experience through timely, accurate scheduling and customer support.
Provide 24/7 support as required and manage time-sensitive workloads.

Requirement/Must Have:

2–5 years of experience in a customer relationship or customer service role within a fast-paced environment.
Strong customer service mindset with a positive attitude.
Proven ability to manage competing priorities while meeting performance metrics and quality standards.
Excellent interpersonal skills with the ability to maintain positive professional relationships.
Strong organizational and time management skills with the ability to prioritize based on impact and urgency.
Proficiency with PC applications including Microsoft Word, Excel, PowerPoint, and Outlook.
Associate degree or equivalent professional experience.

Experience:

Experience communicating ideas, rationale, and scheduling decisions clearly to both customers and internal teams.
Experience managing dynamic workloads and resolving scheduling or resource conflicts.

Should Have:

Ability to professionally investigate and respond to customer requests in a timely manner.
Adaptability to change and evolving business needs.
Ability to think strategically and apply business concepts to daily operations.
Experience anticipating customer needs and proactively addressing them.
Strong collaboration skills and experience working with cross-functional teams.
Interest and aptitude for solving complex problems without obvious solutions.

Skills:

Customer relationship management.
Scheduling and resource planning.
Problem-solving and critical thinking.
Clear written and verbal communication.
Collaboration and influencing skills.

Qualification And Education:

Associate degree or equivalent experience required.

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