Front Desk Administrator

JOB SUMMARY

The Front Desk Administrator will be extremely knowledgeable about our company culture, philosophy, and be

knowledgeable in our AEA curriculum and STEAM program. He or she will be responsible, along with other

management personnel for supporting tours, communicating in an attractive and highly informative fashion, to

help support management gain enrollment from prospective families. In addition, the Front Desk

Administrator will maintain an ongoing communication with families not enrolled to ensure successful

performance metrics and updated information in our tech platform. This position will also be responsible for

some of the day to day administration of the school. Might perform advanced administrative duties that require

knowledge of business practices and procedures. Relieves managers of some clerical and administrative

duties.

CUSTOMER SERVICE, ENROLLMENT/SALES, & KEY RESPONSIBILITIES:

• Works with Director to support sales strategies and developing enrollment presentation materials

• Ensures all visitors and tour information is input into the AEA APP with all proper and accurate information

• Manages and schedules tour appointments in the AEA APP and updates accordingly

• Run the tour data report (excel format) from the AEA APP to conduct follow up calls and emails on all

previous tours

• Keeps the Director informed of any prospective families and enrollment changes communicated to them

• Ensures there are enough enrollment packets ready for tours

• Is able to showcase the school and classroom offerings and conducts tours of the center in absence of

Director or Curriculum Program Assistant Director

• Ensures enough promotional materials are available for distribution to prospective families

• Provide exceptional customer service to current and prospective customers by greeting visitors/parents

and monitoring visitor access. Ensures all visitors and tours are signed in appropriately.

• Answers telephone and provides information to callers or routes call to appropriate individual and places

outgoing calls.

• Demonstrates an awareness of cultural sensitivity in communicating and working with families

• Demonstrates an awareness of community resources for additional support for families

• Open or Close the school as needed if the Assistant Director or Director is not available to do so.

• Community Involvement; helping to create partnerships within the community to create brand awareness

OTHER JOB DUTIES AND TASKS AS ASSIGNED:

• Works to prevent injuries and accidents; follows all procedures related to injuries and accidents and

works to ensure parents are notified and reports signed accordingly. Reports child injuries and hazards

promptly to the Assistant Director or Academy Director.

• Assists with data entry and various projects as assigned.

• Files correspondence and other records.

• Enters new family and child enrollment information into AEA APP and/or other administrative system (ie:

Procare)

• Ensures allergy, shot, and physical information is entered into AEA APP and/or other administrative system

(ie: Procare)

• Gives out applications to perspective employees (with directive from Management)

• Bathroom or lunch breaks for teachers as needed

• Responsible for the children’s files and follow up with families on any missing or expired items.

• Review of transportation binders ensuring all required forms and signatures are present

• Assists management in tracking of credentials and CPR/FA expiration dates, enters into AEA APP

• Helps organize and track teacher in-service hours binder (with directive from management)

• Responsible for daily cleaning duties which include sweeping, mopping, disposing of trash.

• Performs other related duties as requested by a member of management and may be asked to work in

classrooms when

MINIMUM JOB QUALIFICATIONS

• Must meet state licensing requirements for this position.

• Must meet all standards and requirements relating to background checks, fingerprinting, education and

experience as set by the state and accreditation agent

• CDA or state equivalent preferred, but not required

• High school diploma required

• Must have at least two years of experience in a licensed childcare center

• Must be able to communicate, both verbally and in writing, in the English language.

• Must meet Company driving standards where applicable.

• Must be proficient in Google, Microsoft office including, Microsoft Word, Excel and PowerPoint

• Demonstrates an understanding of all current state and local regulations.

• Must be able to communicate in the English language.