BDC - Business Development Coordinator

About us

Mercedes-Benz of North Haven is apart of the Mauro Motors Automotive Group, a family owned and operated automotive company that has been in business for over 3 decades and known as the experts in Connecticut for the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. At Mauro Motors, with over 300+ employees, we know that our people and collectively, our team(s), combined with upholding our core values, are the elements that will set us apart from our competition and lead the company towards growth and prosperity. Our mission at Mauro Motors is to build a great company, with great people, that generate great results. We firmly believe that to achieve this, we must follow, maintain, and protect the Mauro Motors Core Values, set forth below:

• We Strive to Be Excellent

• We Win

• We are Persistent and Consistent

• We Understand the Value of Reputation

• We are Team Oriented

• We Collaborate and Communicate

• We Care About Our People

Benefits

• Industry Leading Competitive Pay Plans (We Grow, You Grow)
• Performance Bonus Plans
• Full Medical Benefits (Health, Dental, Vision)
• PTO Policy up to 3 Weeks per Year
• Sick Leave
• 401(k) Matching Plan – up to $5,000 dollar for dollar match per year
• Industry Leading Training – live onsite, offsite, and virtual
• Employee Discount (Sales, Service & Parts)

Responsibilities

• Answer customer calls and establish follows-up with sales appointments

• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

• Provide customers with initial product information and direct them to the appropriate dealership resources

• Present initial financing options based on customer needs

• Follow up with leads that are not ready to make an appointment or no-show

• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management

• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience

• Excellent teammate with collaborative attitude and eagerness to improve

• Prompt and courteous demeanor

• Positive and hardworking personality

• Strong computer skills

• Valid driver’s license