MARKETING COORDINATOR

Description:

About GLS:

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks. This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit www.gls-group.com.

Requirements:

PRIMARY FUNCTION:

We’re looking for a detail-oriented and proactive Marketing Coordinator to support our marketing initiatives with a strong focus on website management, marketing collateral, customer feedback programs, and local search presence. This role is ideal for someone who enjoys keeping systems organized, content up to date, and marketing assets polished and effective. The ideal candidate is a proactive, organized individual who excels in a dynamic environment and has a passion for marketing and efficient administration.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Website Management

· Maintain and update website content, including pages, landing pages, SEO, images and forms.

· Coordinate with internal stakeholders to ensure content is accurate, current, and on brand.

· Monitor website performance and flag issues related to usability, SEO, or broken links.

Marketing Collateral

· Create, update, and manage marketing materials such as brochures, case studies, one-pagers, and presentations.

· Coordinate content gathering from internal teams and customers.

· Ensure all collateral aligns with brand guidelines and messaging.

· Manage version control and asset organization.

Customer Feedback & NPS Support

· Support the execution and ongoing management of our Net Promoter Score (NPS) program.

· Assist with survey deployment, tracking responses, and organizing feedback.

· Help analyze trends and summarize insights for internal reporting.

· Coordinate follow-up actions and testimonials derived from NPS feedback.

Google My Business & Local Presence

· Manage and maintain verified Google My Business listings, ensuring accuracy and consistency.

· Monitor and respond to reviews in a timely and professional manner.

· Post updates, photos, and announcements to support local visibility.

· Track basic performance metrics and identify improvement opportunities.

General Marketing Support

· Collaborate with the marketing team to develop event themes and promotional strategies. Assist with campaign coordination and execution.

· Support internal communications and cross-functional marketing requests.

· Help maintain marketing calendars, marketing scorecards, workflows, and documentation.

· Stay up to date on marketing trends.

Administrative Support:

· Provide administrative support to senior executives as needed.

· Prepare and edit correspondence, communications, presentations, and other documents.

· Liaise with internal staff at all levels.

FUNCTIONAL REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. An individual must also be willing to follow instructions and accept supervision, maintain a positive attitude toward their work, and cooperate with co-workers and supervisors. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be at least 18 years of age.

· At least 2 years of experience as a Marketing Coordinator

· Strong knowledge of Microsoft products and Canva, graphic design tools an asset

· Excellent writing skills

· Strong organizational and planning skills

· Excellent problem-solving skills

· Strong communication and effective collaboration skills with the ability to work independently

· Must reside near the Mesa, Arizona office with the ability to work in the office as needed

· General Logistics Systems US Inc. reserves the right to change the job description based on evolving business needs or any future technological advancements.

ADDITIONAL REQUIREMENTS:

Ability to work 40 hours per week

Ability to lift and/or carry up to 20 lbs. unassisted

May require repetitive use of arms, hands, and fingers

May require prolonged periods of sitting and/or driving throughout the workday

Willing to travel to various events, meetings, job sites and other locations

Valid driver's license and proof of insurability required when job duties require use of motor vehicle

Requires exercising discretion in the decision-making process and maintaining strict confidentiality concerning the vendor, employee and company proprietary related information

EEO STATEMENT:

General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to GLS and we strive to select the best-qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.