Remote Care coordinator (NY, NJ, MA) - AI Trainer ($70-$90 per hour)
Remote Care coordinator (NY, NJ, MA) - AI Trainer ($70-$90 per hour)
Mercor • Altamonte Springs, Florida, US
[job_card.variable_days_ago]
[job_preview.job_type]
[job_card.full_time]
[filters.remote]
[job_card.job_description]
Mercor is seeking an experienced
Care Coordination Operations Lead,
preferably a
licensed social worker (LMSW / LCSW)
or equivalent care navigation leader—to support the launch of a
human-led care coordination service
for families navigating complex systems, including
special education
therapeutic services
, and
medical care
## Key Responsibilities -
Design and operationalize
a human-led care coordination / care navigation service supporting families across education, therapeutic, and medical domains - Hold direct ownership for
defining the care coordinator role
(responsibilities, boundaries, escalation paths, handoffs) and translating it into a clear operating model - Establish
scope boundaries and operating principles
, including what the team will / won’t do, documentation standards, and decision-making guidelines - Build or refine
playbooks and SOPs
, including intake, triage, case planning, follow-ups, referrals, and cross-system coordination workflows - Design or improve
quality controls
for care coordination teams at scale - Define core
metrics and service health indicators
(e.g., resolution time, family satisfaction, adherence to workflow, escalation accuracy, documentation quality) ## Ideal Background / Qualifications -
Experience overseeing or operating human-led care coordination services
, ideally supporting families with complex needs (pediatrics, behavioral health, ASD, special education, complex care, etc.) - Demonstrated experience
building or scaling a care coordination function
, including role design, scope boundaries, and operating principles - Track record creating and maintaining
playbooks, workflows, and quality systems
for coordinator teams (training, QA, coaching, calibration) - Excellent written communication and ability to produce
clear, structured operational documentation
Backgrounds from organizations such as
Rethink First (Joshin), Lyra Health (ASD Navigator), Wellthy, HealthJoy, Spring Health, Accolade, Included Health
, or similar care navigation / advocacy programs are preferred. -
Geography priority :
NY / NJ / MA first, then broader US
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Remote Care coordinator NY NJ MA AI Trainer 7090 per hour • Altamonte Springs, Florida, US
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