National Accounts Billing Specialist

Job Description

Job Description

Position Overview :

The National Accounts Billing Specialist is responsible for supporting customers' billing functions in national accounts. The primary focus is to field customer calls and ensure invoices are submitted timely and accurately. The National Accounts Billing Specialist will be the first point of contact for customer's questions and concerns regarding invoicing.

Core Responsibilities :

• Reconcile and consolidate reporting received from Regional Development Offices to facilitate the creation of customer invoices.
• Maintain contact with Regional Franchise Developers and National Account Clients.
• Field phone calls and questions to resolve discrepancies or missing information.
• Create and maintain templates to leverage for creation of customer invoices.
• Partner with national clients to communicate effectively and address any questions / concerns that arise throughout the month.
• Operate within various payment portals to ensure invoices are submitted and received by the customer in a timely manner.
• Attend customer meetings to resolve issues and determine billing process for national account clients.
• Provide solutions to any relative problems of customers.
• Complete AP and AR activities according to monthly deadlines.
• Maintain accurate service records and documentation
• Support Account Managers with reporting and issue resolution
• Assist with client-specific billing requirements

Critical Skills & Attributes :

Required Experience & Qualifications :

WHO WE ARE :

Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services : JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.

Note :

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.