Customer Success Manager

A company is looking for a Customer Success Manager, Growth.

Key Responsibilities

Manage a portfolio of accounts through digital channels to connect with Customers

Represent customer advocacy to inform product, marketing, and sales processes

Create digital content and playbooks to drive high usage and value realization for Customers

Required Qualifications

2+ years of experience in customer success or account management in a SaaS or software company

Experience creating digital marketing content preferred

Bachelor's degree with a focus in information technology, business, or finance preferred

Familiarity with tools commonly used in customer success such as Salesforce and Zoom

Experience negotiating contracts and managing renewals