Manager, Process Excellence

Operations Playbook Developer

Reporting to the Director of Process Excellence, this role will support the development, implementation, and evolution of Suffolk's Operations Playbook our source of truth for how Suffolk builds. This individual will play a key role in maintaining Suffolk's standards of operational excellence by developing and refining standard operating procedures (SOPs), best practices, and templates in close partnership with process owners and business leaders across the organization.

This role requires a thoughtful, highly collaborative, and action-oriented professional who can work cross-functionally to both codify what's working and help design what's next especially in emerging verticals and new markets and sectors where processes are still being defined. The ideal candidate is a strategic thinker and doer, passionate about consistency and continuous improvement.

Responsibilities

• Partner with the Director of Process Excellence to advance and maintain Suffolk's Operational Playbook, ensuring all SOPs, best practices, and templates are current, accurate, and aligned with company standards.
• Lead process maturity initiatives across all Operational Excellence (Ops Ex) processes, establishing frameworks to ensure full documentation of in-scope processes.
• Collaborate with business and process owners across regions, departments, and sectors, to define, document, and improve core operational processes.
• Identify and prioritize opportunities for continuous process improvement across emerging markets, sectors, and verticals; lead cross-functional teams to design and implement solutions.
• Partner with Ops Ex leadership by providing project management support to high-impact programs and initiatives.
• Measure, report, and communicate the impact of process management and improvement initiatives to senior leadership by supporting the measurement and reporting of process adoption, maturity, and impact through dashboards, playbook analytics, and process reviews.
• Collaborate with Data and Technology teams to design processes that leverage technological innovation and data-driven decision-making.
• Stay current on industry best practices and trends in process management, particularly in Mission Critical, Design-Build, and Suffolk vertical projects.
• Advance measurement approaches and tools in partnership with the Ops Ex team to enhance operational insight and effectiveness.

Qualifications

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and / or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.