Laboratory Services Supervisor

About Certified Group

At Certified Group, we deliver expert solutions and rigorous testing our customers can trust—on time, every time—so the world can have confidence in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification and audit services, Certified Group brings together trusted brands including Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc.

We support a wide range of industries, including food & beverage, dietary supplements & NHPs, cosmetics, OTC and personal care products, tobacco, nicotine, cannabis, and hemp.

We are united by a shared culture and core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team—including believing in you.

The Opportunity

We are seeking a Lab Services Supervisor to play a critical leadership role within our laboratory operations. This position is ideal for a hands-on leader who is passionate about training, quality, and developing high-performing teams.

In this role, you will oversee and deliver laboratory training, mentor staff, and partner closely with management to ensure operational excellence, regulatory compliance, and a positive, professional work environment.

Key Responsibilities

• Lead, deliver, and oversee training for new and current laboratory personnel.
• Mentor and coach team members, providing ongoing performance feedback and development support.
• Evaluate training effectiveness and manage corrective action plans when needed.
• Maintain a collaborative, respectful, and safety-focused workplace culture.
• Ensure compliance with the FSNS Quality Manual, SOPs, QC standards, and ISO 17025 guidelines.
• Conduct internal audits related to training and test performance.
• Maintain trainer qualifications and required certifications.
• Process samples and perform testing as needed across multiple laboratory areas.
• Maintain the ability to perform all functions reporting to the supervisor.
• Oversee test results and reporting, including communication of out-of-specification results.
• Address client needs in collaboration with the Management Team.
• Work closely with Operations and Technical Managers to support lab priorities and schedules. Identify opportunities to improve operational efficiency through effective training.
• Stay current with industry trends, scientific literature, and professional development opportunities.
• Promote and uphold safety standards for yourself and others. Ensure proper use of PPE and adherence to laboratory safety protocols.

Education & Experience

• Bachelor’s degree in Life Sciences or a related field required.
• Master’s degree in Life Sciences or a related field preferred.
• Minimum of two years of analytical laboratory experience and at least one year of experience managing or supervising personnel, or an equivalent combination of education and experience.
• Familiarity with GMP, OSHA, FDA, BAM, APHA, and Compendium methods is required.
• Working knowledge of LIMS and Microsoft Office is required.

Skills & Competencies

• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational and time-management abilities.
• Critical thinking and independent problem-solving skills.
• Ability to interpret written, verbal, and visual instructions.
• Comfortable working in a fast-paced, deadline-driven environment.
• Ability to lead and supervisor a team.