Program Support Assistant

Program Support Assistant

This position is located as part of the Clement J. Zablocki VAMC at the Honey Creek Office located on S 84th St as part of the Acute Outpatient Nursing Division. The purpose of this position is to provide program support assistance to Division staff related to the Computerized Patient Records System (CPRS), VISTA system applications, Bed Management Solutions (BMS), and related office software and technologies important to maintaining the primary mission of the Division and overall organization.

Duties :

• The employee attains and maintains computer skills on a variety of software programs (VISTA, CPRS, BMS, Microsoft Office Systems).
• The employee is responsible for supporting staff with navigating new technology and applications as resources become available.
• Assists staff with the developing CPRS progress notes, notes titles, team lists, and notifications preferences.
• Obtains, organizes, and files administrative reports as requested by Division leadership.
• Instructs staff on how to enter clinic notes, order diagnostic and pharmaceutical services, and send or respond to consults.
• The employee is required to stay current with any changes to software to maintain proficiency and to be able to train staff.
• Identifies and determines staff training needs; may conduct classroom or provide one-on-one instruction.
• Uses appropriate methods to develop training materials and applies new technology to training programs.
• Develops or obtains training aids and selects pertinent training resources to support the learning of the staffing team.
• Works with Clinical Application Coordinators (CACs), Information Security Office, and Employee Education to ensure comprehension and competence as a staff trainer.
• Performs work involving the collection, compilation, and / or tracking of information and statistical data.
• Prepares and participates in the planning and reporting of information and statistical data results for the Division.
• Completes requests related to the Equipment Inventory List (EIL), EPAS, Nursing Hours Per Patient Day (NHPPD), Personal Identification Verification (PIV), and Vista Menu and Key Review.
• Create and maintain Division SharePoint Site and Network Folders.
• Answers questions and provides follow up to employees needing more assistance.
• Independently seeks out more information when procedures are not covered by standard hospital policy to properly acquaint and guide staff members with the procedures.
• Performs other duties as assigned.

Work Schedule : Monday - Friday, day shift. This is not a virtual position.