Front Desk Agent

Schedule: Saturday and Sunday 11:30AM - 8PM - Part time

The Clubhouse Front Desk Attendant serves as the first point of contact for residents, guests, and vendors at the clubhouse. This role is responsible for ensuring a secure, welcoming, and well-managed environment through exceptional customer service, consistent application of property rules and procedures, and proactive communication. The ideal candidate is friendly, reliable, observant, and eager to grow in a hospitality-driven environment.

Duties and Essential Functions

• Access Control & Security Monitoring: Manage and monitor entry to the clubhouse using the property’s access control system. Utilize surveillance camera systems to observe clubhouse activity and report any suspicious behavior. Verify resident and guest access authorization and enforce entry policies.
• Resident Engagement & Customer Service: Greet residents and guests with professionalism and warmth. Answer inquiries regarding clubhouse amenities, property rules, policies, hours, and events. Assist residents with amenity rental reservations, including setup and scheduling procedures.
• Rule Enforcement & Property Support: Learn and maintain a thorough understanding of the property’s rules and regulations. Assist with enforcement of clubhouse policies to ensure a respectful and safe environment for all users. Address minor issues or policy violations diplomatically and escalate when necessary.
• Administrative Duties: Open and document work orders for clubhouse maintenance or resident concerns. Write clear and timely incident reports and shift notes as needed. Maintain cleanliness and organization of the front desk and common areas.

Required Education and Experience

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or property management preferred.
• Familiarity with access control and camera systems is a plus (training provided).
• Strong communication, problem-solving, and interpersonal skills.
• Ability to remain calm and professional in high-pressure or emergency situations.
• Basic computer skills and ability to learn proprietary software systems.