B2B Customer Support Representative

Keeper Security Business Support Specialist

Keeper Security is hiring a Business Support Specialist to join our B2B support team and deliver exceptional service to our enterprise customers. In this role, you will handle client requests, troubleshooting, and onboarding while collaborating closely with our Support Team Lead, Support Manager, and Global Director of Business Support.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help ensure our customers receive world-class support while using our industry-leading cybersecurity platform.

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey, and secrets management, privileged access, secure remote access, and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

The Business Support Specialist will play a key role in ensuring customer satisfaction and success. You will manage incoming requests via phone, email, and chat through Salesforce, conduct onboarding and training sessions, and collaborate with internal teams to deliver fast and effective support. This role is ideal for a highly organized, resourceful problem-solver who is passionate about delivering an exceptional customer experience.

Responsibilities

• Respond to incoming customer calls, tickets, and chats regarding product issues, service questions, and general client concerns
• Coordinate and deliver onboarding and training sessions for clients
• Collaborate with management to stay current on product knowledge, updates, and company policies
• Troubleshoot issues, resolve complaints, and turn challenging situations into positive outcomes
• Provide real-time assistance while maintaining Keeper's high standard of professional service