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Call Center Agent TPV
Call Center Agent TPVTPV LLC • El Paso, TX, US
Call Center Agent TPV

Call Center Agent TPV

TPV LLC • El Paso, TX, US
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  • [job_card.full_time]
  • [job_card.part_time]
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Job Description

Job Description

Job Type : Full-Time and Part-Time

Work Location : WAH

Hours : - 11 AM - 7 PM Flexible

Salary : $12.75

About AnswerNet :

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Key Responsibilities :

  • Engage with customers and clients, ensuring a positive and professional demeanor at all times.
  • Address a variety of inquiries, including but not limited to authorization requests for telephone, energy, and other services
  • Ensure compliance with all procedural, legal, and regulatory requirements throughout customer interactions.
  • Maintain an organized and efficient workflow to meet service level expectations.
  • Deliver exceptional customer service while handling both inbound and outbound interactions.

This role is ideal for individuals who thrive in a dynamic, customer-focused environment, and have a passion for creating meaningful customer experiences.

Essential Job Functions

Customer Experience :

  • Handle a variety of inbound customer service calls, efficiently building rapport with customers through empathy, active listening, acknowledgment, and accurate information sharing.
  • Interact professionally, respectfully, and energetically to address and resolve customer inquiries effectively.
  • Leverage available resources as needed to resolve issues, demonstrating ownership and accountability in all interactions.

    • Relationship Building :

  • Work independently and collaboratively as part of a team, actively engaging with teammates to achieve shared goals.
  • Foster a supportive work environment through knowledge sharing and cooperative problem-solving.

    • Communication :

  • Exhibit exceptional verbal and written communication skills when working with internal and external partners.
  • Simplify complex topics, explaining them in clear and concise terms.
  • Remain calm and effective under pressure, navigating ambiguity with adaptability and professionalism.
  • Regularly provide and receive constructive feedback, and proactively report and document issues with detailed descriptions and examples.

    • Working Conditions / Physical Requirements :

  • Maintain a quiet, distraction-free home office environment, simulating a professional office setting.
  • Workspace : should provide a dedicated area separated from others while working.
  • This job requires sitting for the majority of the workday.
  • Flexibility to work various shifts, including days, evenings, and weekends, as needed.

    • Equipment and Internet Requirements :

  • Employees are responsible for providing and maintaining their own equipment, which must meet the following specifications :

    • ○ Personal computer running Windows 8 or newer.

    ○ Minimum of 8 GB RAM and an Intel Core i3 processor or newer.

    ○ Internet connection must be DSL or cable (satellite or wireless ISPs are not acceptable) with a minimum speed of 40 Mbps download and 10 Mbps upload.

    ○ A wired connection directly to the modem / router is required (ethernet cord required).

    ○ A noise-canceling headset for clear communication

    ○ Webcam connected to computer

    Software Requirements :

  • Google Chrome web browser.
  • Microsoft Office Suite (Word, Excel, PowerPoint).
  • Reliable email provider with sufficient storage capacity for large files.
  • Current and updated antivirus software.

    • Minimum Qualifications :

  • At least 1 year of customer service experience in an inbound or outbound call center is preferred.
  • Ability to commit to working a minimum of 20 hours per week.
  • Dedicated workspace free from background noise and distractions (e.g., children, pets, TV).
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