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Meraki Wireless Engineer
Meraki Wireless EngineerAudit-Tel Inc • Cincinnati, OH, United States
Meraki Wireless Engineer

Meraki Wireless Engineer

Audit-Tel Inc • Cincinnati, OH, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Key Responsibilities :

  • Advanced Meraki support : Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
  • Understand RF Optimization and 802.11.
  • Collaborate with Tier 1 support : Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
  • Client engagement : Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
  • Network optimization : Identify and implement improvements to client networks using Meraki's features for enhanced performance and reliability.
  • Documentation : Maintain accurate records of client networks, configurations, and troubleshooting procedures.

Required Skills and Experience :

  • Meraki expertise : Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.
  • Analytical mindset : Excellent troubleshooting skills, capable of diagnosing complex network issues.
  • Customer-focused : Skilled in client interactions and communicating technical solutions in a clear and approachable manner.
  • Team player : Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.
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