Survey and Evaluation Coordinator

Company Overview:

The Bureau of Vital Statistics is in the Center for Population Health and Data Science. The Center for Population Health Data Science (CPHDS)- launched in October of 2023- aims to catalyze critical data modernization work and enable the agency to make progress toward linking public health, healthcare, and social service for timely and effective public action. We are working towards making these data more accessible, timely, equitable, meaningfully usable, and protected – and actively used to protect and promote the health and well-being of New Yorkers. The Bureau of Vital Statistics ensures the registration, amendment, issuance of certificates for NYC vital events, and the reporting and summary of birth, death, and terminations of pregnancy data. BVS shares vital events data with approved internal and external partners.

The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will work be supervised by DOHMH.

Job Description:

The Office of Quality Improvement (OGI) ensures the timely and expert evaluation of vital event data and business operations to foster continuous improvement in BVS and fulfillment of duties associated with the National Vital Statistics System. Within the Office, the Quality Improvement Unit is responsible for improving the quality of vital event data. This unit conducts routine reviews and analysis of vital events data, reports out on the operational data the Bureau uses to monitor its performance, and improve customer service. The Quality Assurance and Training staff provide training to BVS staff, ensure continuous quality performance for the Bureau’s business processes, and support Bureau policy development and implementation.

DOHMH has an opening for a Survey and Evaluation Coordinator. This position will report to the Quality Improvement Unit Director within OQI in BVS.

Specifically, the Survey and Evaluation Coordinator will:

• Conduct BVS Customer Service Survey Evaluation, including qualitative review of customer service feedback and generate routine reports for key stakeholders in Power BI.
• Manage the NYC Transgender Health Study, including IRB submissions, maintain study databases and execute analytical plan.
• Develop and conduct research and evaluation projects, i.e., Transgender Health Survey, Customer Service Surveys, and others.
• Lead analysis of results from BVS surveys and evaluations.
• Disseminate the results of the surveys and evaluations in a variety of modes such as peer-reviewed journal articles, participant newsletters, and agency publications as lead author.
• Research and develop recommendations on improvements to customer service based on findings of surveys, peer review literature, and other research.
• Assist the Bureau on other activities as time permits.
• Previous experience with qualitative and quantitative analysis highly desirable.
• Capacity and willingness to learn additional qualitative and quantitative analysis skills, including data analysis software.
• The ideal candidate for this position must be a pro-active and self-motivated individual with the ability to work in teams and in a highly dynamic environment with multiple stakeholders and timelines.

Qualifications:

• Master's degree in public health.
• Experience with stakeholder engagement and project management.
• Excellent communication (verbal & written) and interpersonal skills.
• Strong analytical skills and ability to manage and report complex information.
• Experience with data collection, analysis, and interpretation.
• Experience with qualitative data analysis
• Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
• Experience working with the public health sector and coordinating projects involving multiple stakeholders.
• Ability to prioritize and work in fast-paced environment with hard deadlines.
• Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Salary: $77,765 - $77,765

Benefits:

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.

Additional Information:

• This is a temporary grant-funded position ending in November 2027.
• This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date.
• Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
• This individual will be expected to work non-business hours during emergencies.

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.