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Manager, Cargo
Manager, CargoModern Aviation • Wilmington, NC, United States
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Manager, Cargo

Manager, Cargo

Modern Aviation • Wilmington, NC, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Details

Job Location Wilmington, NC

Description

Manager, Cargo

As the successful candidate, you will -

  • Oversee the cargo team comprised of Cargo Handlers and supervisors, leading by example to ensure operational excellence and customer satisfaction.
  • Coordinate scheduled activities, delegate responsibilities, manage multiple priorities, and proactively resolve issues as they arise.
  • Collaborate with the leadership team to ensure timely responses to customer inquiries and service requests, while promptly escalating concerns when necessary.

You are excited about this opportunity because you will -

  • Directly manage the cargo team comprised of Cargo Handlers and Supervisor, Cargo
  • Recruit, interview, and oversee the hiring all cargo team members
  • Manage Cargo Handlers work schedules and recommend appropriate staffing levels to the General Manager
  • Conduct regularly performance reviews of direct reports, while providing ongoing coaching, motivation, and corrective actions
  • Lead and conduct shift briefings with the cargo team
  • Meet, greet, and welcome passengers, and flight crews, of customer aircraft that arrive on the aircraft parking ramp
  • Operate heavy equipment such as belt loaders, k-loaders, deice trucks, etc.
  • Build, load, and secure LD7 (and other ULD, Unit Load Device) containers in accordance with airline or customer load plans
  • Stage, sort, and label cargo for build-up or break-down activities
  • Ensure cargo security and conduct dangerous goods and hazardous material checks (Class 6 & 10)
  • Verify airway bills, manifests, and cargo documentation for accuracy
  • Marshal aircraft in and out of position
  • Follow TSA, FAA, IS-BAH, DOT and OSHA regulation and safety protocols
  • Escort customer vehicles on and off the airfield when necessary
  • Support flight crews with any service needs they may require including baggage and transportation assistance, once passengers are taken care of
  • Direct the flight crews to the terminal for placing any fuel or service orders
  • Help the flight crews with all of their operational needs during departure preparation
  • Follow up to ensure all fuel and service orders for departures have been completed so the aircraft can depart on time
  • Load and offload luggage from the baggage carts, transportation vehicles, and aircraft
  • Partner with fellow teammates where applicable when not servicing the customer
  • Thank the customers for their business and visit, welcome them back to visit again
  • Champion improving best practices to provide excellent customer service
  • Assume additional responsibilities, to support Modern Aviation's evolving business objectives

    • Qualifications

    We are excited about you because you must -

  • Be well organized, ensuring smooth and efficient operations throughout your shift
  • Be able to multi-task effectively, handling various responsibilities with confidence
  • Possess strong communication skills-written, verbal, and radio-to keep everyone informed and coordinated
  • Understand the phonetic alphabet and aviation acronyms, enabling clear and accurate communication in a fast-paced environment
  • Maintain positive working relationships with teammates, contributing to a collaborative and supportive team culture
  • Bring customer service and / or line service experience that enhances the client experience and operational excellence
  • Be ready to learn and apply safety procedures, recognizing and responding to potential hazards on the airfield

    • We are excited about you because you must (continued) -

  • Be comfortable learning and using various computer software and Point of Sale systems to support daily operations
  • Thrive under pressure, staying calm and focused in dynamic situations
  • Be capable of making sound operational decisions when necessary, ensuring safety and efficiency

    • You will bring with you -

  • Previous supervisory and leadership experience
  • A high school diploma or GED | An associate degree in aviation / business related field is preferred.
  • Prior aviation, warehouse, cargo, and / or ramp experience is preferred
  • Familiarity with Unit Load Devices (ULDs) a plus
  • Knowledge of IATA and ICAO regulations preferred
  • Must possess a valid driver's license and be able to pass an airport security background check
  • Ability to read, write, and understand the English language
  • Capability to pass a background check and drug screen
  • Flexible availability - may include nights, weekends, and holidays based on flight schedules

    • What can you expect the working conditions and physical demands for this role -

  • Repeatedly work in areas where the noise level is loud
  • Regularly work in high, precarious places
  • Commonly around regular vibration and chemicals including aviation fuels, oils, and lavatory fluid
  • Frequently stooping, kneeling, crouching, bending, reaching, grasping, stretching, walking, sitting, and crawling actions
  • Being observant of moving mechanical parts
  • Regularly lift 50 pounds
  • Working in outdoor weather conditions including wet and / or humid conditions including extreme hot and cold weather

    • Please click on the link below to complete the predictive index assessment :

    https : / / assessment.predictiveindex.com / bo / 804D / CargoManager_Oct2025_131926

    Note : The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

    Benefits Provided -

    Modern Aviation offers a comprehensive benefit package including :

    401(k) with Company Match

    Medical Flexible Spending Account

    6 Weeks (Annually) of Paid Parental Leave

    Company Provided Life Insurance and AD&D

    8 Hours (Annually) of Voluntary Time Away

    Voluntary Life Insurance and AD&D

    Medical - PPO (2 Options) & HDHP

    Short- and Long-Term Disability

    Health Reimbursement Account (HRA) - for those on HDHP

    Employee Assistance Program (EAP)

    Health Savings Account (HSA), with company match

    Identity Theft

    TriCare Supplemental Medical - for those on TriCare

    Legal Assistance

    Dental - 2 Plan Options

    Pet Insurance

    Vision - 2 Plan Options

    Supplemental Health - Accident, Critical Illness, Hospitalization

    Commuter Flexible Spending Account

    Corporate Discounts

    Dependent Care Flexible Spending Account

    Paid Time Away

    Limited Flexible Spending Account - for those on HDHP

    Designated Holidays

    Equal Employment Opportunity -

    It is Modern Aviation's policy to seek and employ qualified persons, in all jobs, in a manner which will ensure equal employment opportunity in a manner as to not discriminate against any person based upon race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Applicants must be legally authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an Employment Visa.

    Modern Aviation is an Equal Opportunity Employer Minorities / Females / Disabled / Veterans

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