Service Supply Chain Tech Lead

Service Supply Chain Tech Lead

The Service Supply Chain Tech Lead plays a critical role in ensuring optimal order fulfillment and service execution within the North Aurora DC. This position is responsible for proactively monitoring and resolving service gaps, supporting inbound and outbound operations, and driving continuous improvement in service metrics and inventory accuracy.

Top reasons to work at Bimbo Bakeries USA:

• Great starting pay! $28.20 per hour.
• Shift: 12 hour shifts; 3 days on, then 2 days off. Then 2 days on and 3 days off. 6am-6pm for days and 6pm - 6am for nights.
• Full benefits offered: Medical, Dental, Vision, Retirement Plan.

What you will be doing:

• Proactively review order fill at the SKU level for all customer types (Bulk, Pick to Route, Pick to Store) after each wave.
• Identify and close gaps through re-runs, inbound execution, and other corrective actions to ensure cuts are invisible prior to final dispatch.
• Review order fill across unit, sleeve and case picks as well as full basket metrics.
• Communicate service metrics (order fill, on-time delivery) and major service impacts to the DC team and sales for the service area.
• Support the WMS Systems Specialists by ensuring execution of the inbound schedule and prioritization of high-impact unloads and replenishments.
• Monitor scanning compliance by the DC loading team; identify gaps and associate-level performance issues.
• Complete Oracle system requirements to verify all loads are marked as "shipped," ensuring accurate updates to sales handhelds.
• Identify root cause of order fill gaps, with a focus on high-volume cuts, and develop action plans in collaboration with service leads, service managers, and the supply chain team.
• Review major claims issues for top-priority sales centers and partner with sales teams to address route-level gaps.
• Analyze returned product transactions from LFSP (Multi-step) stores, to ensure proper accountability and disposition.
• Investigate daily scrap, determine root causes, and collaborate with bakeries, DC leaders, and planning teams to resolve issues.
• Support execution of inventory standard operating procedures to maintain and improve inventory accuracy.

Position requirements:

• High School Diploma or equivalent
• One year of customer service experience in distribution center operations, supply chain, or logistics preferred.
• Strong analytical skills with the ability to identify and resolve service gaps.
• Knowledge of warehouse management systems (WMS) and Oracle systems is a plus.
• Communication and collaboration skills.
• Computer skills: MS Office skills and experience including: Excel usage that includes ability to copy/paste, basic formulas, filters, tabs, and WMS systems usage.
• Ability to work a flexible schedule aligned with operational needs.

#YOUBELONGATBBU

Equal Opportunity Employer/Disabled/Veterans.

The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.