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Regional Director of Pickleball Programming and Experience
Regional Director of Pickleball Programming and ExperienceCenter Court Pickleball Club • Phoenix, AZ, United States
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Regional Director of Pickleball Programming and Experience

Regional Director of Pickleball Programming and Experience

Center Court Pickleball Club • Phoenix, AZ, United States
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  • [job_card.full_time]
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Job Type

Full-time

Description

Vision : Inspire our communities to play pickleball for life.

PURPOSE

RESPONSIBILITY

  • Provide strategic leadership for all aspects of pickleball programming and experience.
  • Act as an ambassador for the pickleball community, fostering relationships within and beyond the club.
  • Ensure alignment with company culture and values while upholding the integrity of the pickleball experience.
  • Oversee the organization and execution of internal and external events, tournaments, and social offerings.

PRODUCT

RESPONSIBILITY

  • Develop and deliver industry-leading pickleball programs, leagues, clinics, and events tailored to all skill levels.
  • Ensure facilities, equipment, and resources meet the highest standards for functionality and presentation.
  • Utilize customer feedback to refine programs and improve satisfaction scores.
  • Promote active participation and engagement through strategic marketing and communications.

    • PROCESS

    RESPONSIBILITY

  • Design and execute short- and long-term strategies for program growth and operational efficiency.
  • Coordinate program schedules, ensuring alignment with member needs and facility capacity.
  • Leverage technology and reporting systems to monitor program performance and customer engagement.
  • Conduct regular evaluations of programming to ensure alignment with community trends and interests.

    • PERFORMANCE

    RESPONSIBILITY

  • Deliver a pickleball experience that exceeds customer expectations and drives loyalty.
  • Drive membership growth and retention through innovative programming and exceptional customer service.
  • Set and achieve measurable KPIs, including program participation rates, member retention, and revenue growth.
  • Maintain a balanced approach to innovation, performance, and financial sustainability.
  • Continuously assess and optimize the impact of programming on club success.

    • PEOPLE

    RESPONSIBILITY

  • Recruit, train, and develop a high-performing team of pickleball professionals and support staff.
  • Foster a culture of respect, empowerment, and accountability among team members.
  • Build and sustain positive relationships with members, sponsors, and community partners.
  • Mentor staff to deliver exceptional customer experiences and drive program success.

    • Requirements

    MUST HAVES

  • Bachelor's degree in sports management, recreation, business, or a related field.
  • 2-4 years of experience in sports program management, preferably in pickleball or recreational sports.
  • Strong leadership, communication, and organizational skills.
  • Proven ability to design and implement successful programming strategies and events.
  • Passion for pickleball and commitment to fostering a thriving community.
  • Financial acumen and experience managing budgets and program metrics.
  • Physical ability to engage with members and staff across the facility.
  • Relentless drive in the pursuit of excellence and performance and world class customer experience.

    • This position embodies the mission of inspiring lifelong engagement in pickleball through innovative programming, exceptional service, and community leadership.

    Salary Description

    $80,000-$85,000 + bonus

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