Eligibility Manager

divh2Eligibility Manager / h2pMV Transportation is seeking an Eligibility Manager with excellent customer service skills to evaluate, enhance and process applications for ADA paratransit service and travel planning services. / ph3Job Responsibilities : / h3ulliPerform virtual and in-person ADA paratransit assessments (as needed) to determine eligibility according to FTA guidelines and maintain database of eligible passengers. / liliProvide travel planning services information including fares, service areas and system use to all interested parties. / liliProvide travel counseling, information and referral resources using the Travel Navigator Program. / liliCoordination with the existing ADA paratransit contractor by proactively collaborating to help identify and resolve any ongoing issues. / liliCommunicate on a regular basis to ensure customer service efforts meet the demands of the contract and the client. / liliEstablish relationships with key consumer agencies to facilitate direct communication and feedback as well as a proactive customer focus. / liliRespond to individual customer / passenger concerns in a manner that includes investigation and follow-up to passenger eligibility. / liliProvide required reports; e.g. assessments completed, assessments pending and phone system operational metrics. / liliUpdate Regional Eligibility Database with results from new assessments and recertifications. / liliTrack ADA eligible persons for status of assessment, date for recertification and date of completion, to develop level of effort work plan. / liliImplement eligibility re-certification in line with AB 1250. / liliProvide findings and resolution information that pertains to field work. / liliAttend various public events as a representative of the program to provide information and feedback. / li / ulh3Talent Requirements : / h3ulliMust have one (1) to three (3) years of project ADA Paratransit eligibility experience in a similar sized paratransit environment. / liliMust be able to work independently and have strong customer service, written and verbal skills. / liliKnowledge of the contractual obligations is a must to perform this job correctly. / liliExperience managing fast paced environment. / liliADA Eligibility Certification is a plus. / liliWork location could be within City of Turlock or offsite / li / ulpemStarting salary range : $65,000 - $74,000 / em / ppMV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. / p / div