Talent.com
Senior Customer Support Engineer (India-Based Candidates Only)
Senior Customer Support Engineer (India-Based Candidates Only)Qdrant • New York, United States
Senior Customer Support Engineer (India-Based Candidates Only)

Senior Customer Support Engineer (India-Based Candidates Only)

Qdrant • New York, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Location: India (Applications from outside India will be automatically discarded)
Type: Full-Time – Remote

Qdrant is an Open-Source Vector Database: https://github.com/qdrant/qdrant

We help businesses harness modern AI technologies by providing state-of-the-art neural search capabilities at scale. Our flagship product is the open-source Qdrant vector database, and we also offer a managed cloud solution for enterprise use.

We’re looking for a hands-on Customer Support Engineer who is eager to work closely with customers and solve complex technical issues. This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup.

Tasks

  • Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform.
  • Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.
  • Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
  • Build and improve internal tooling for support workflows and observability.
  • Participate in the on-call rotation to ensure timely response to critical issues.
  • Create and maintain clear, useful internal and customer-facing documentation.
  • Lead by example through excellent technical work, initiative, and collaboration with stakeholders.

Requirements

Must Have:

  • Strong experience in a customer-facing support or infrastructure role.
  • Proficiency in Python or similar language
  • Good understanding of Kubernetes and managing workloads.
  • Experience with cloud environments (AWS, GCP, or Azure).
  • Excellent communication and collaboration skills across technical and non-technical audiences.
  • Familiarity with vector databases or similar search technologies.
  • A proactive, problem-solving mindset and willingness to take ownership.
  • Based in the EMEA region (mandatory).

Nice to Have:

  • Experience troubleshooting complex issues with customer production deployments.
  • Experience with observability tools and automating support workflows.
  • Understanding of DevOps tools and practices.

Benefits

  • A remote-first, international team working on cutting-edge AI infrastructure.
  • A competitive salary with additional perks.
  • Flexible working hours and async-friendly culture.
  • Regular team offsites and virtual events.
  • Hardware budget – choose your own setup.

Recruiting Agencies and Headhunters, please only via 𝙝𝙞𝙧𝙚𝙗𝙪𝙛𝙛𝙚𝙧.𝙘𝙤𝙢?ref=qdrant



Qdrant is powering the next generation of AI applications with advanced, high-performant vector similarity search technology. Our flagship product is the leading open-source Vector Search Engine. https://github.com/qdrant/qdrant

[job_alerts.create_a_job]

Senior Customer Support Engineer (India-Based Candidates Only) • New York, United States

[internal_linking.similar_jobs]

Enterprise Architect

Siemens HealthineersVillage of Tarrytown, New York, United States
[job_card.full_time]

Enterprise Architect at Siemens Healthineers.Join a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists dedicated to pioneering breakthroughs in h...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Senior Solutions Engineer - Enterprise

SemgrepNew York, NY, United States
[job_card.full_time]

Semgrep is on a mission to make it expensive to exploit software.As the team behind the most popular SAST, we built the Semgrep AppSec Platform to deliver industry‑leading code, dependency, and sec...[internal_linking.show_more]

 • [job_card.promoted]

Solutions Engineer - K8s Support - Customer 1st - REMOTE

Living TalentBrooklyn, NY, US
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

Scaling Solutions Architecture & Engineering team to support our growing business.External, Enterprise, industry agnostic.CloudOps, DevOps, Platform, Infrastructure.Primary Role & Responsibilities:...[internal_linking.show_more]

 • [job_card.promoted]

Customer Service Agent - Part Time Panelists Needed - Remote Work From Home

ApexFocusGroupLong Branch, New Jersey, US
[filters.remote]
[job_card.full_time] +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent expe...[internal_linking.show_more]

 • [job_card.promoted]

Enterprise Dedicated Support Engineer - NYC Onsite

NICEHoboken, NJ, United States
[job_card.full_time]

A technology firm is seeking a Dedicated Support Engineer to provide proactive support for large enterprise customers.The role involves troubleshooting, incident management, and ensuring compliance...[internal_linking.show_more]

 • [job_card.promoted]

AI Engineer, Business Operations

SK Life ScienceParamus, New Jersey, United States
[job_card.full_time]

AI Engineer, Business Operations.In this role, you will take AI models developed by AI Scientists and transform them into scalable, productionready applications by designing inference pipelines, AP...[internal_linking.show_more]

 • [job_card.promoted]

L2/L3 Support Engineer – Manhattan Active Omni (OMS/DOM)

AltimetrikNew York, New York, United States
[job_card.permanent]

If you excel at solving complex issues, enhancing integrations, and owning platform health end‑to‑end, we’d love to connect with you!.L2/L3 incident and problem management.RCA, permanent fixes, and...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Home-Based Sales Support

TradeJobsWorkforce10040 New York, NY, US
[filters.remote]
[job_card.full_time]

As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and e...[internal_linking.show_more]

 • [job_card.promoted]

Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply, Inc.Eatontown, NJ, United States
[job_card.full_time]

Company Overview SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada.As a leading supplier of wholesale goods for green industry...[internal_linking.show_more]

 • [job_card.promoted]

Solution Architect - Generative AI

Helix Tech IT ServicesVillage of Tarrytown, NY, United States
[job_card.full_time] +1

Be among the first 25 applicants.Direct message the job poster from Helix Tech IT Services.The ideal candidate will play a pivotal role in architecting scalable, secure, and efficient applications ...[internal_linking.show_more]

 • [job_card.promoted]

Tech Support Engineer

Blake Smith Staffing, LLCNew York, NY, US
[job_card.full_time]
[filters_job_card.quick_apply]

Global Investment Firm | Technology‑Driven Environment.This role offers hands‑on exposure to enterprise systems in a fast‑paced, high‑standards environment, with ownership of issues from intake thr...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Senior Backend Engineer (Java)

MathpixNew York, NY, United States
[job_card.full_time]

We are a small (but quickly-growing) and dedicated team committed to pushing the boundaries of what is possible in computer vision and AI-powered document processing.We are profitable and help powe...[internal_linking.show_more]

 • [job_card.promoted]

Technical Support Engineer

AmpstekJersey City, NJ, United States
[job_card.full_time]

Role: Technical Support Engineer / Telecom Architect (VoIP Operations).Location: Jersey City, NJ (Onsite / Hybrid).Provides day to day operational support and deep telecom expertise across SBC cent...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

AWS Data Architect

E-SolutionsVillage of Tarrytown, NY, United States
[job_card.full_time]

Tarrytown NY 10591 (100% Onsite).Spark, PySpark, AWS Redshift, Airflow, EMR, Python.Candidate should have strong 12+ Years of experience in data engineering architecture for large-scale platforms.C...[internal_linking.show_more]

 • [job_card.promoted]

Staff Domain Expert, Customer Support

workatoNew York City, NY, United States
[job_card.full_time]

About Workato Workato transforms technology complexity into business opportunity.As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting dat...[internal_linking.show_more]

 • [job_card.promoted]

Help a Family Grow via IVF: $60,000-$100,000+ Compensation

The Genesis GroupLong Branch, NJ, US
[job_card.full_time] +1

You have the power to make miracles for our families.If you’ve previously had a healthy pregnancy, you may qualify to help intended parents grow their family via IVF and receive $60,000-$100,000+ i...[internal_linking.show_more]

 • [job_card.promoted]

Work from Home – Product Feedback Support - $25-$45 per hour

GLMiddletown, New Jersey
[filters.remote]
[job_card.full_time]

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[internal_linking.show_more]

 • [job_card.promoted]

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCNeptune, New Jersey, United States
[filters.remote]
[job_card.part_time]

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...[internal_linking.show_more]