Pharmacy Customer Service Representative

A company is looking for a Pharmacy Customer Service Representative.

Key Responsibilities

Handle a high volume of incoming calls regarding pharmacy benefits and issues with professionalism and empathy

Provide customer service by analyzing caller needs and delivering timely, accurate responses

Conduct thorough research to ensure accurate responses to complex customer queries while maintaining confidentiality

Required Qualifications

One year of experience in medical insurance or a healthcare-related field

One year of experience in a call center or customer service role

High School Diploma or equivalent

Proficient computer skills, including typing a minimum of 25 wpm and 10-key

Proficiency in Microsoft Office applications and ability to learn other relevant systems