Support EngineerVirtualVocations • Van Nuys, California, United States
Support Engineer
VirtualVocations • Van Nuys, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Support Engineer to troubleshoot and resolve technical issues for customers.
Key Responsibilities
Identify and provide feedback to improve processes and tools, and participate in case discussions for rapid customer solutions
Assist in implementing readiness programs, develop content, and mentor new Technical Support Engineers
Resolve customer issues through collaboration and research, ensuring effective communication throughout the resolution process
Required Qualifications
Bachelor's Degree in Computer Science, IT, or related field AND 1+ years of technical support experience OR 3+ years of relevant experience
3+ years of administration / configuration experience with Windows and Linux operating systems
Business-level fluency in Japanese and English, capable of leading technical calls and writing case summaries
Demonstrated technical competence with Microsoft BackOffice Technologies and familiarity with Microsoft products in an Enterprise environment
Ability to effectively communicate with customer managers and executives on technical and business issues
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