Asst Front Office Manager

Assistant Front Office Manager

Concord Hospitality is seeking an Assistant Front Office Manager to support the leadership of our guest services team. This role assists in ensuring guest satisfaction, maintaining service excellence, and driving operational efficiency at the front desk. The ideal candidate is a proactive leader with strong communication skills, a passion for hospitality, and the ability to inspire associates to deliver exceptional guest experiences.

Key Responsibilities :

• Support and train associates to deliver exceptional guest service and resolve concerns proactively
• Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
• Assist with front office operations, revenue strategies, and inventory management
• Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
• Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
• Assist in developing and managing departmental budgets and financial objectives
• Partner with the Guest Service Manager to drive service culture and operational excellence

Qualifications :

Why Join Concord?

At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including :

We're proud of our unique culture built on our five cornerstones : Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

Inspire greatness in your team

Encourage and support team members to reach their full potential

Create a work environment that is a Great Place to Work for ALL

Lead with integrity, transparency, respect, and professionalism

Care for your team, and their families

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."

Equal Opportunity Employer