Programmer/ Service Now Developer-Remote (Nashville-Davidson)Generis Tek Inc • Nashville-Davidson, TN, US

Programmer / Service Now Developer-Remote (Nashville-Davidson)

Generis Tek Inc • Nashville-Davidson, TN, US

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Please Contact : To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Siddhant Singh at email address Siddhant.Singh@generistek.com can be reached on # 630-576-1906.

We have Contract role Programmer / Service Now Developer-Remote for our client at Nashville TN. Please let me know if you or any of your friends would be interested in this position.

Position Details :

Programmer / Service Now Developer-Remote- Nashville, TN

Location : Nashville , TN - Remote

Project Duration : 12+ months of contract

Pay range : $50- $55 an hour on W2

Job Description : :

We are looking for a Service Now Developer with strong expertise in Customer Service Management (CSM) and / or Public Sector Digital Services (PSDS).
This role will focus on designing, configuring and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector.

Key Responsibilities :

Solution Design & Development

Configure and customize Service Now CSM and PSDS applications to meet public sector requirements.

Develop workflows, case lifecycles, business rules, and integrations with external government systems.

Build portals and self-service experiences tailored for citizens and government staff.

Implementation & Delivery

Collaborate with stakeholders to gather requirements and translate them into technical solutions.

Implement proactive service delivery features to improve citizen engagement and transparency.

Ensure scalability, maintainability, and compliance with government standards.

Integration & Support

Integrate Service Now with legacy systems, CRM, ERP, and external data sources.

Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.

Maintain documentation of configurations, customizations, and processes.

Governance & Best Practices

Adhere to Service Now development standards and coding best practices.

Ensure compliance with public sector security, accessibility, and data privacy regulations.

Participate in code reviews and contribute to continuous improvement initiatives.

Skills & Qualifications :

Hands-on experience with Service Now CSM and / or PSDS modules.

Strong knowledge of Service Now architecture, modules, and integrations (REST, SOAP, etc.).

Proficiency in JavaScript, Glide API, Flow Designer, and Integration Hub.

Experience with platform security, including user access management and compliance.

Experience with Service Portal development and UI / UX customization.

3+ years of Service Now development experience.

Experience integrating Service Now with third-party applications (REST / SOAP APIs).

Service Now platform upgrades and health scans are a plus.

Preferred Qualifications :

Service Now Certified System Administrator (CSA).

Experience in Agile / Scrum environments.

Knowledge of public sector service delivery models and citizen engagement strategies.

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Siddhant Singh at email address Siddhant.Singh@generistek.com can be reached on # 630-576-1906.

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