Sr. Director Implementation - Talent Solutions

Sr. Director, Implementation for Talent Solutions

ADP is hiring a Sr. Director, Implementation for Talent Solutions within the National Accounts Services organization! Are you passionate about delivering excellent results? Do you love satisfying and exceeding client expectations? Is collaborating and leading by influence a passion? Do you inspire your organization on a daily basis? Well, this may be the role for you. Ready to make your mark?

In this role as Sr. Director, Implementation, Talent Solutions, you will lead a team of associates responsible for onboarding new clients, providing technical and subject matter expertise, and ensuring high quality client experience. Talent Solutions consists of a portfolio of offerings that drives client performance throughout their employee lifecycle (e.g., Talent acquisition, Talent management, Talent activation). You will be a member of the Talent Solutions leadership team and influence senior leaders in the business unit on our growth plans.

You will be responsible for the hiring, management, and development of Implementation associates, and setting the direction of the Implementation organization to achieve our business outcomes. This role is expected to provide thought leadership in developing and / or enhancing best practices (e.g., methodology / implementation best practices, client analysis, custom solution development, and product roadmap strategy) and driving operational improvements to the Implementation function (e.g., cycle time, configuration / setup, throughput).

Ready to make your mark? Apply now!

What you'll do : Client Management :

• Responsible to oversee and manage all client scheduling / induction into the program.
• Partner with other ADP business units to develop joint client deliverables and resolution paths for client issues.
• Develop and maintain long-term client relationships at all levels of client organization.
• Act as a focal point for clients to discuss changes, handle client escalations, and manage strategic changes in business.

Associate Management :

Business Management :

To succeed in this role :

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include :