Computer Support Technician

Position : Computer Support Technician Location : Primary : Minneapolis, MN; Secondary : St. Paul, MN- Onsite Duration : Full- Time Role Minimum Qualifications Required Education : Post-high school education completed (Associate's degree or higher preferred Experience : Minimum 2-3 years in IT support with demonstrated experience in : Installation, configuration, and troubleshooting of IT systems (desktops, laptops, network systems) Network administration and maintenance IT customer support and helpdesk services Basic intranet / internet webpage support Preferred Skills : Experience with Microsoft SQL Server, network troubleshooting, case management, and litigation support systems. IT certifications like CompTIA A+, Network+, Microsoft certifications are preferred. Performance Duties : Pursuant to the policies, procedures, goals, and objectives established by the USAO DMN, the contractor performs the following duties on a regular and recurring basis under the close direction of the IT Systems Manager and the Specialist : 1. Requires testing, quality assurance, configuration, installation, implementation, maintenance and management of networked systems used for the transmission of information in data, voice and / or video format, ensuring systems availability, functionality, integrity, and efficiency. Contractor may be granted administrative rights at the discretion of the USAO-MN. 2. Ensures the confidentiality, integrity, and availability of systems, networks, and data through the implementation, maintenance, and enhancement of information systems security programs, policies, procedures and tools. 3. Provides customer support service including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. The office Information Technology (IT) environment includes desktop and laptop computers, a local area network, Microsoft SQL Server and web-based applications, hand-held and wireless technology, along with case management and litigation support systems. 1. Contractor would provide IT customer support, including installation, configuration, troubleshooting, customer assistance, inventory management and / or training. 2. Assist the IT Systems Management staff in the configuration, installation, and maintenance of networked systems. 3. Performs assignments related to ensuring the confidentiality, integrity, security and availability of systems, networks and data; performs routine assignments in support of the Office intranet and internet sites, including converting content into workable web pages, checking links, repairing errors, etc. 4. Assist in the planning, development and coordination of litigation support and case management service.