Associate, Primary Servicing

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This position is responsible for maintaining and servicing a loan portfolio that requires direct client interaction (borrowers and lenders) and internal stakeholders. Therefore, the candidate must possess excellent communication skills and a sense of urgency in completing initiatives and requests that are critical to the health of the business. The incumbent ensures the timely and accurate execution of loan servicing and maintenance activity with an emphasis on analyzing calculations such as loan and fee accruals. This includes scheduled activity such as processing interest, principal, fee payments, and unscheduled activities like advances and loan payoff requests.

Essential Job Functions:

• Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record.
• Responsible for funding and boarding new loans on the core loan system.
• Maintain a designated portfolio of customer accounts. Process payments, advances, payoffs, rate changes, interest and fee calculations and other maintenance related to these transactions as well as non-accrual and charge-off items.
• Process loan extension and modifications.
• Ability to calculates Prepayment Penalty on request for payoff statements.
• Perform post origination quality control loan audits to ensure that proper legal documents have been received.
• Conduct research necessary to address loan problems (data entry errors, payment exceptions/misapplications, etc.), resolve and communicate outcomes to appropriate parties.
• Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’s.
• Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution, and risk management.
• Manage communication (both oral and written) with various internal and external clients regarding various questions (both routine and exceptions) related to the proper servicing of the client’s CRE loans.
• Independently proof transactions (both cash and non-cash) and if applicable, initiate fund transfers due to borrowers and/or lenders in adherence with loan terms, servicing agreements and established servicing standards.
• Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement, and inclusivity.
• Ensure adherence to internal policies, quality standards, and management direction while meeting contractual deliverables to clients and other external parties.
• Demonstrate teamwork by maintaining a professional attitude, proactively assisting coworkers, as well as with special projects, and working overtime, when necessary, to meet client deadlines.
• Assist in compiling various internal reports and assist the asset managers and the portfolio management team with reporting to the client.
• Candidate will be assigned responsibilities with a specialized team within servicing focusing on (but not limited to) asset management, portfolio management, treasury services, escrow (including tax or insurance) administration.

Qualifications/ Requirements:

• Associate’s degree in accounting, finance, real estate, business, or equivalent level of education and experience.
• Experienced professional with 5+ years of industry and/or relevant experience, typically at a Loan Servicing and or Primary Servicing Analyst level role or external equivalent.
• Knowledge of Financial Products (Especially Loans, Guarantee and Stand by Letter of Credit etc.).
• Must be detailed oriented, able to prioritize, meet tight deadlines, multi-task, have excellent organizational, verbal and written skills, and be able to work independently and collaboratively in a team environment.
• Communicate effectively both orally and in writing to convey information clearly and effectively through both formal and informal documents and project a positive, professional image both internally and with external business contacts.
• Strong organizational skills and ability to multitask in a fast-paced environment with competing priorities.
• A can-do, proactive attitude and ability to work autonomously with confidence while escalating issues when appropriate, as well as with team members on shared responsibilities.
• Experience with excel, able to utilize multiple formulas and macros.
• Responsibilities occasionally may require an adjusted work schedule, working more than a traditional 8hour day, and working evening/weekend hours to meet deadlines.
• Some periodic travel (overnight stays) may be required, with subsequent reimbursements of expenses.

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