Field Service Technician

Job Description

Job Description

Company Description

TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.

TOMRA Food is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries. This role is within the TOMRA Food division.

At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.

Job Description

The Field Service Technician  is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA's cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRA's solutions, maximize equipment performance and enhance customer satisfaction.

Primary Job Functions

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
• Perform all mechanical, electrical, electronic and optical tuning and setup.
• Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution.
• Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.
• React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.
• Address customer complaints and if necessary, escalate to appropriate stakeholders.
• Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork.
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.
• Assist with training and development of new Field Service Engineers, as requested.
• Instruct and train customers on operation of machine, utilization and required maintenance of the systems.
• Manage and control tools, test equipment, technical documentation and other assigned equipment.
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team.
• Promote a “Safety First” culture throughout the company, our customers, and our industry.

Qualifications

Experience :

Work Environment :

Travel :

Driving :

Additional Information

Pay Band

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated hourly base pay range for this position is  $26.00 to $35.00 per hour . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.

Why work for us :

Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.

What we offer :

Proud Gold Level 2024 Cigna Healthy Workforce Award recipient

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.