Staff Technical Program Manager, IT

The role

The Staff Technical Program Manager (TPM) plays a critical role in enabling program-based delivery across the IT organization . This role exists to ensure complex, cross-team initiatives move predictably from approval through design, build, and operate, while balancing risk, dependencies, and capacity across multiple teams.

As a Staff TPM, you will operate at the program level, partnering with Technology, Business  and Compliance stakeholders to drive clarity in ambiguity, surface trade-offs early, and enable informed decision-making.

You will focus on delivery readiness, sequencing, governance, and program health - not sprint execution, backlog management, or Scrum Master responsibilities. Success in this role means improving predictability, reducing late-stage surprises, and ensuring solutions are operationally supportable, secure, and audit-ready .

This role directly contributes to SoFi’s mission by strengthening how IT delivers outcomes in a regulated, high-scale environment, while preserving team autonomy and sustainable execution.

What you’ll do :

On a day-to-day basis, you will :

• Drive work from approval → project kickoff → design → ARB → build → operate
• Ensure approved work is structured correctly in Jira, aligned to program goals and roadmaps
• Drive creation of high-level work definitions and ensure readiness for Project Kickoff
• Ensure Design Documents exist, are complete, and ready for Architecture Review Board (ARB) review
• Identify, manage, and resolve cross-team dependencies and sequencing risks
• Facilitate scrum-of-scrums-style coordination focused on dependency resolution—not status reporting
• Partner with IT Managers to ensure realistic capacity planning across projects and BAU
• Identify, frame, and escalate delivery risks and trade-offs early, providing options and recommendations to leadership
• Synthesize Jira signals into program-level health reporting , highlighting risks, trade-offs, and decisions
• Ensure operate readiness , including runbooks, monitoring, and Tier 1 support handoff
• Act as a trusted partner to Program Leads and IT leadership on delivery health and prioritization

This role is hybrid, with in-office collaboration expected 6 times per month. Occasional extended in-office hours may be required during critical delivery milestones or escalations.

What you’ll need :

Required qualifications :

Nice to have

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our  Benefits at SoFi   page!

Pay range : $134,400.00 - $231,000.00

Payment frequency : Annual

This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above.