Tier 1 Tech

Job Description

Job Description

ARE YOU A RISING STAR WHO HAS AMBITIOUS PLANS FOR YOUR CAREER AND THE DETERMINATION TO SEE THEM THROUGH?

ARE YOU A LIFELONG STUDENT WITH AN UNQUENCHABLE THIRST FOR KNOWLEDGE?

DO YOU THRIVE ON BEING THE ONE TO FIND THE BEST SOLUTION TO RESOLVE A TECHNICAL ISSUE?

If you answered, "YES," to these questions, we want to talk to you today!

Our mission is to set a new standard in customer service for the IT service industry with an engaged and enthusiastic team dedicating themselves to providing an exceptional experience. We believe that we can provide our clients an outstanding experience by putting our employees first. Each employee can look forward to the following benefits : Yearly certification exams, goals with monetary rewards, and an excellent opportunity to learn and grow within the company. Were a team and understand that life happens so lets work together to make sure you and our clients are as happy as can be.

We are a Washington, DC-based MSP with a focus on First-Party Microsoft platforms and solutions. All our technicians, engineers, and sales staff hold multiple Microsoft certifications. Our goal is to help our customers get the most out of the Microsoft ecosystem and eliminate the need for costly third-party solutions. This is primarily a remote, WFH position. We are looking for someone in the Washington, DC area to join our team as we like to get together as a company periodically to celebrate successes and participate in company events in the area.

Job details :

• Provide tier one technical support to end users remotely or on site via phone and e-mail.
• This position requires familiarity with SharePoint, OneDrive, Microsoft Teams, Microsoft Outlook and Office Suite.
• This position requires basic knowledge of networking concepts.
• This position requires knowledge of Windows 10, Windows 11, and Mac OSX operating systems.
• This position may be responsible for configuring and delivering hardware including workstations, monitors, and other PC peripherals.
• Maintain standards of troubleshooting by quickly identifying the sources of customer issues.
• Handle customer technical support cases through phone and email submission
• Interface with customers in a professional manner, over the phone and in person.
• Engage in continuous learning and enhancement of skills through on-the-job learning (especially when mistakes are made), self-study, industry training opportunities, and other opportunities.
• Update the company documentation with any new or changed information.
• Prepare reference material for users by drafting operation instructions.
• Maintain communication with your remote team members and manager.
• The ideal candidate wants to understand why an issue is happening and how to prevent it from happening again

Job requirements :

Nice to Have :

Benefits :