Technology Operations Specialist - Reservation Systems

Responsibilities

JOB SUMMARY

The Technology Operations Specialist will serve as the primary point of contact to provide essential administrative and operational support to ensure the smooth execution of the reservation systems program. This role will over see onboarding and offboarding workflows, application access coordination, ServiceNow request intake, vendor SOW support and any program documentation. The specialist ensures consistent execution of operational processes, contributing to tech-related workflows and supports smooth day-today operations for the Reservation Technology Team.

POSITION RESPONSIBILITIES

Onboarding, Offboarding & Access Management

• Create Standard program onboarding content and provide direction to new and existing team members on administrative issues
• Serve as point of contact to support all admin SNOW/PeopleSoft/Workday requests around offboarding/onboarding, vendor access, system access and application access
• Ensure new team members have all appropriate access and departing team members are disabled on all systems.
• Conduct User Access reviews twice a year to ensure all app access is appropriate.

Documentation & Standards.

• Create program documentation standards and audit team adherence to standards.
• Hold training sessions to teach program resources.
• Coordinate team's townhalls, team building events and communications.
• Serve as POC with Vendor relationships.
• Coordinate and track budget/expense reporting with Finance Team

Project Support

• Oversee project planning, execution and reporting within the Clarity PPM platform to ensure alignment with organizational goals and timely delivery
• Analyze existing processes and data to identify improvement opportunities
• Identify and establish process metrics to help monitor, measure and provide feedback on process performance.

Internal Support

• Serve as level 1 support for team member questions/issues on applications using ServiceNow.
• Foster continuous improvement culture and passion for simplifying, standardizing and automating business processes.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Bachelor's Degree in IT, Business Admin or related field of study or any equivalent combination of experience and skill.

EXPERIENCE

• 1-3 years supporting IT Operations, access management, service desk workflow, or technology program coordination in a fast-paced environment
• Experience with enterprise tools such a ServiceNow, Confluence and Jira.
• Exposure to Agile, PMO processes (Smartsheet preferred) and vendor coordination.

COMPETENCIES & SKILLS

• Strong abilities to learn and navigate enterprise systems, access management process and IT workflow tools.
• Knowledge of basic IT concepts including user permissions, application access and security compliance.
• Excellent organization skills with strong attention to detail
• Effective interpersonal and communication skills, with ability to support team members and external partners professionally.
• Ability to manage competing priorities and meet deadlines in a fast-paced dynamic environment.
• Ability to maintain and handle confidential information.