Sales/Account Manager

POSITION SUMMARY:

The Sales Account Manager’s primary responsibility is to grow our customer base by finding and signing up customers that represent the best fit for our service offering.

In addition, this position will be responsible for handling customer service issues and requests for customers of Easy Ice (equipment swaps, relocation of ice machines, and visiting accounts to assist with collections).

At Easy Ice, we view ourselves as an extension of our customer’s operations team. As the first point of contact with our company, it is the Sales/Account Manager’s responsibility to establish a positive foundation for lasting business partnerships with our customers. By providing fast, friendly, and expert advice, a successful Sales/Account Manager will continue to grow the business responsibly while providing a customer experience that is unparalleled in the industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to in-coming prospect calls and web submissions
• Build trusted relationships with customers based on our collective expertise and experience
• Help customers identify their business needs for an ice making solution and ensure they understand how we can address those needs
• Identify the proper equipment for each customer’s business needs
• Identify a customer’s process for making a decision regarding the proposed solution
• Identify any concerns a prospective customer may have in outsourcing their ice making solution and work to ensure both parties believe we can address their concerns
• Manage the call so that you collect all the important information while ensuring the call has a pleasant, natural flow
• Issue quotes using company systems
• Set-up/organize new accounts along with obtaining necessary documentation
• Disqualify accounts that do not fit our program guidelines
• Take detailed notes about client interactions
• Manage a queue of customer sales opportunities
• Work with new owners of a business that have a machine installed in a timely fashion to sign them up as a new customer prevent the loss of an account or equipment
• Achieve pre-determined annual sales goal
• Provide assistance regarding customers’ issues, account status and required changes
• Work with existing customers to re-size equipment if necessary or select new installation locations within the current business.
• Visit customers and assist in the collections of accounts
• Prepare any and all paperwork pertaining to account changes as it pertains to collection payments (credit card/bank draft)
• Prepare all corresponding install and pull information as it pertains to your assigned accounts
• As needed, coordinate the recovery of equipment from closed accounts
• Contribute to team effort by performing other duties as assigned

POSITION QUALIFICATIONS:

Education:

• Bachelor’s degree or 5+ years of related experience

Experience:

• 5-7 years of sales and/or customer service experience is preferred
• Unrestricted right to work in the United States, required

ADDITIONAL POSITION DETAILS:

• Drive a personal vehicle for up to 50 percent of the hours worked
• Adhere to a hybrid work schedule, requiring 2 days in the office a week

ADDITIONAL REQUIRED ATTRIBUTES:

• Working knowledge of computer programs (Microsoft Word, Excel, Outlook, PowerPoint) and multi-line phone systems
• Strong command of company’s policies and procedures
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• You are self-motivated, disciplined and work well individually and as a team member.
• Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills

WORK ENVIRONMENT and PHYSICAL DEMANDS:

• Sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
• Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.