Enterprise Program Manager

Enterprise Program Manager

The Enterprise Program Manager role is pivotal in ensuring that complex, large-scale, cross-functional projects are aligned with organizational goals, thoughtfully planned, and executed efficiently across the enterprise. This role involves managing program budgets, schedules, and resources to optimize efficiency and impact; facilitating communication across teams to ensure alignment; managing risks; and driving informed decision-making.

This position requires an experienced project management professional with a demonstrated ability to lead and influence, think strategically, and collaborate effectively across all levels of the organization.

Essential Job Functions

• Partner with senior leadership to define program objectives, scope, deliverables, and success metrics.
• Develop and adapt program plans to changing requirements and dynamic environments.
• Support development and documentation of key project artifacts (e.g., Charters, Requirements, Test Plans).
• Drive progress toward milestones and ensure accountability for deliverables and timelines across vendors and third parties.
• Bridge waterfall and agile methodologies, serving as Scrum Master for IT delivery work (story creation, sprint planning, stand-ups, retrospectives, and scrum-of-scrums for cross-functional coordination).
• Facilitate clear, consistent communication across teams by establishing governance cadences and communication channels.
• Lead meetings at all organizational levels with well-structured, outcome-driven agendas.
• Communicate project status through weekly reports and other tailored methods appropriate to the audience.
• Prepare and lead Steering Committee meetings, focusing on decision alignment and risk mitigation.
• Identify and secure cross-functional resources to support program objectives.
• Support external recruiting efforts for critical program roles.
• Allocate and manage team capacity, resolve constraints, and forecast resource needs.
• Review time allocation for appropriate capitalization and escalate risks as needed.
• Develop and manage program budgets across multiple projects and workstreams.
• Support business case development and funding approval processes.
• Manage purchase orders, invoices, and receipts in alignment with budget plans.
• Monitor spend, support reforecasting, and produce financial reporting (CapEx and OpEx) with variance explanations.
• Maintain RAID logs and drive closure of risks, actions, issues, and decisions.
• Identify risks across people, process, and technology and implement mitigation strategies.
• Escalate issues appropriately to minimize program impact.
• Track project performance using PMO-approved tools and methodologies.
• Draft and distribute project status reports.
• Apply tollgate and milestone readiness reviews.
• Articulate impacts of delivery changes on ROI and key success metrics.
• Coach and mentor project managers and workstream leads.
• Foster a collaborative, high-performance environment through recognition and team engagement.
• Reinforce our client's culture, values, and purpose.
• Drive leadership alignment and business adoption of program outcomes.
• Integrate organizational change management (OCM) into program planning and execution.
• Ensure completion of OCM deliverables (e.g., stakeholder assessments, communication and training plans, adoption metrics).
• Ensure effective handoffs to IT Support and Customer Care teams.
• Identify and implement continuous improvement opportunities within PMO and functional domains.
• Promote a culture of efficiency, quality, and continuous improvement.

Qualifications

Key Competencies