Case Builder Auditor - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for a Case Builder Auditor to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Case Builder Auditor is responsible for reviewing Disability Benefits Questionnaires ("DBQs") built by Case Builders on the "Build Team" so that Veterans may be evaluated on behalf of the Department of Veterans Affairs (the "VA"). Auditors are responsible for providing guidance and instructions to Case Builders with questions on VA specific build criteria and also second reviews and audit cases built to ensure builds meet VA specific build criteria for VBA exams. An Auditor works closely with the of Auditors and Builders, as well as with the Case Builder Manager, to maintain a respectful, positive, and high sense of urgency work environment and to make sure the Case Building Department is producing the highest quality exams possible.

Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity.

Essential Duties and Responsibilities :

• Enter any missed build information into the software for the doctor to be able to utilize during and after the appointment.
• Ensure providers have the necessary documentation and medical records to properly evaluate Veterans.
• Research medical conditions and new information when necessary in order to assist builders with any case questions during the build process.
• Identify and confirm that all relevant worksheets and diagnostics were added during the build process as requested by the VA.
• Track Case Builder (CB) errors and monitor progress of assigned builders through weekly audit reports and master error log.
• Communicate with CB supervisors when patterns of concern regarding quality and production are identified.
• Communicate with other departments to share relevant information when necessary in order to best complete the case.
• Thoroughly checks over and approves Case Builder's work when in audit, to make sure the build is sufficient.
• Complete audits as assigned by Supervisor or Case Building Management.
• Assists with clarification response (CR) updates when a CB on the build team is out of office.
• Complete one-on-one conferencing with assigned Case Builders to review error trends and provide build feedback with the goal of improving assigned Case Builder quality.
• Responds promptly and appropriately to messages from supervisors, co- workers, and other departments.

Please note upon hire, Veterans Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.

Home Office Requirements using Maximus-Provided Equipment :

In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and your are required to remain at your designated home location for all work activities.

Minimum Requirements

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

26.45

Maximum Salary

35.35