Front Office Coordinator

Description:

LIFE AT PACIFIC LIFESTYLE HOMES

Experience the difference of being part of the Pacific Lifestyle Homes family. As a two-time recipient of the prestigious Building Industry Association "Builder of the Year" award and the esteemed National Housing Quality Gold Award, we are more than just a homebuilder – we are dedicated to BUILDING BETTER LIVES. From our humble beginnings in 1996, we have grown to construct over 6,500 homes and 130 communities across SW Washington, the Portland Metro area, greater Puget Sound area, and the Boise Metro landscape. Join us and build your career with a company committed to excellence and community impact.

JOB MISSION

Pacific Lifestyle Homes is seeking a highly organized and customer-focused Front Office Coordinator to serve in a dynamic, multi-functional role supporting front office operations, real estate transaction coordination, and limited online sales phone coverage. This position is a central connection point between customers, sales, and internal teams, ensuring a polished front-of-house experience while keeping transactions and communication moving forward.

Hours: This is a full-time, non-exempt position based on a 45-hour workweek, including 40 regular hours and 5 overtime hours.

JOB RESPONSIBILITIES

Front Office Administration – 40%

• Greet and assist customers, vendors, and office visitors in a professional manner.
• Answer and route main phone line calls efficiently and accurately.
• Provide administrative support including reports, spreadsheets, presentations, event coordination, supply ordering and special projects.
• Support Design Studio, including supplies, organization, customer materials, and post-appointment follow-up.
• Deliver exceptional customer service to internal and external stakeholders.

Transaction Coordination – 50%

• Organize and maintain real estate transaction files and documentation.
• Assist with preparation and processing of purchase and sale agreements.
• Coordinate with title companies and internal teams to obtain required information.
• Track transaction schedules, feasibility reviews, and closing timelines.
• Prepare check requests and support transaction-related reporting.
• Conduct feasibility research and assist with property search activities as assigned.

Online Sales Support & Call Coverage – 10%

• Provide coverage for Online Sales Consultant duties during breaks, absences or while on PTO.
• Respond to inbound inquiries via phone, email, and website.
• Route leads and schedule appointments with Sales Consultants.
• Update customer interactions and activity in Salesforce CRM.

JOB REQUIREMENTS:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in administrative support, real estate, construction, or homebuilding preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Proficiency in Microsoft Office; CRM experience (Salesforce preferred).
• Professional communication skills with a strong customer service focus.
• Ability to adapt to changing priorities and learn new systems and processes.

WHY WORK HERE

BENEFITS

• Company supported medical, dental and vision benefits for employees and families
• Participation in our 401(k)-retirement savings plan with Company contributions
• New home discount
• 120 hours of paid time off for the first year
• Seven paid holidays
• Paid volunteer hours
• Employee Recognition Program
• Employee Referral Bonus - Up to $1,000
• Engaging company culture – Including our annual “Ferris Bueller’s Day Off”
• And much more!

OUR CULTURE / VALUES

At Pacific Lifestyle Homes, our vibrant culture defines who we are. We believe in the power of open communication, where every voice is valued and heard. With a strong emphasis on personal growth, we offer one-on-one coaching, regular reviews, and prioritize internal promotion whenever feasible. Our actions are guided by our core values of respect, accountability, candor, humility, integrity, and teamwork, shaping every decision we make and every interaction we have.

Build your career at Pacific Lifestyle Homes, where we are committed to the idea that a skilled team can build homes and communities that withstand the test of time. Picture yourself driving by our neighborhoods a decade from now, brimming with pride knowing you played a vital role in their creation. Do not miss the opportunity to make a lasting impact with us!

For additional information about Pacific Lifestyle Home’s Company Culture and how it can enrich your career, we invite you to view the video at the following link: https://youtu.be/Hud-5EsJ2fw

WORK ENVIRONMENT

We have an in-person work culture with a general schedule of 8:00 AM – 5:00 PM, with occasional overtime based on workload. A daily in-office huddle is held at 8:00 AM, and attendance is required.

Our dress code and appearance policy reflect our commitment to professionalism and our dedication to maintaining a premier standard as a homebuilder.

Prior managerial reference checks, background check and a pre-employment drug screen are required steps in our hiring process.

We are proud to be an Equal Opportunity Employer.

Requirements: