Patient Services Specialist- Concord Day OUC

Patient Services Specialist

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement.

We are currently searching for a Patient Services Specialist for our OrthoCarolina Day OUC office location in Concord. The schedule for this position will be rotating 12-hour shifts (9am-9pm Monday-Friday). One week 36 hours, one week 24 hours.

The Patient Services Specialist greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims.

Essential Functions:

• Prepares paperwork necessary for the patient visit.
• Answers incoming phone calls and directs calls, makes appointments, performs Cashier duties as directed including posting of charges.
• Collection of co-payments/co-insurance and balances due.
• Follows the process for release of medical information and FMLA/disability forms completion as requested.

Skills and Abilities:

• Excellent customer service skills.
• Working knowledge of insurance.
• Epic/EMR background a plus.
• Medical terminology.

Qualifications:

• High school graduate and/or associate or bachelor's degree.
• Prefer minimum of one year experience in medical clinic setting.