Client Care Representative - Level 3 Retail

Client Care Representative - Level 3 Retail

Arhaus was founded in 1986 on a simple idea : Furniture and dcor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be usedand lovedfor generations.

Location : Onsite / Corporate Office South Building - Boston Heights, OH

At Arhaus, our Retail Support Team is dedicated to delivering exceptional service to our clients. We provide comprehensive support to our retail stores and collaborate across various departments to ensure seamless service for both internal and external customers. We are looking for candidates who are : Caring and compassionate, Enthusiastic and solutions-oriented, Committed to providing outstanding service to all our clients. If you are passionate about customer service and thrive in a collaborative environment, we would love to hear from you!

Essential Duties & Responsibilities :

• Conduct outbound calls to resolve customer inquiries
• Manage voicemails
• Case Management
• Triage cases
• Process retail and day of delivery cases
• Communicates across Client Services team to identify and troubleshoot issues including responding to NPS / Google Reviews / Social Media / BBB / Escalated Issues
• Provides trends and potential issues to Head of Client Services
• Other duties as assigned

Compensation :

Scheduling :

Requirements :

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.