Professional Services Consultant, Network Services

Available Locations: Atlanta GA Austin TX Denver CO New York NY Washington DC

About the role:

Cloudflare provides consultative and hands-on-keyboard implementation and migration services for enterprise customers. As a Professional Services Consultant for Network Services you are an individual contributor working in the post-sales landscape responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment. You are a security expert and have experience with ZTNA Data Loss Prevention Email security CASB SASE.

This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected <10%.

We are seeking a highly motivated and experienced Professional Services Consultant for Network Services to join our growing team.

What you will do:

• Act as a Product Manager of Professional Services specifically in Network Services.
• Prioritizes and executes on building offerings based on alignment with strategic vision.
• Review information gathered by PS Leaders and Consultants to understand offering value propositions.
• Execute on building PS offerings based on direction from Leadership.
• Builds sales collateral scoping guidelines project plans delivery kits/accelerators.
• Lead efforts to create and maintain selling and delivery enablement.
• Creates service offerings that are in-line with quick wins.
• Focuses on a-la-carte add-on services and packaged services targeting different customer profiles e.g. Mid-Market Enterprise etc.
• Demonstrates good communication skills across the PS organization (Delivery Leaders Engagement Management Consulting Delivery) and Customer Success team.
• Own and launch internal and external marketing campaigns (e.g. blog posts videos webinars internal enablement presentation on worldwide field calls regional leader calls etc.) about new or improved offerings.
• Drive the teams comprehensive understanding of Cloudflares platform and capabilities including configuration optimization and troubleshooting ensuring collective expertise within the practice.

Experience might include a combination of the skills below:

• Bachelors degree in Business Information Technology or a related lieu of a degree minimum 5 years experience working in a technical support security operations center or other highly technical team.
• Minimum of 5 years of experience in Professional Services Project Management or a customer-facing role.
• Strong understanding of the Professional Services landscape including both internal and partner-provided services.
• Proven prior work experience as a Product Manager Practice Manager Implementation Manager and/or Solutions Engineer.
• Knowledge and familiarity with the Software Development Life Cycle.
• Demonstrated progressive relevant experience defining developing and executing training strategies operations and action plans.
• Ability to quickly understand technical concepts and explain them to customer and Professional Services audiences (mostly technical).
• Proven ability to effectively interact with and influence senior executives and team members.
• Excellent communication negotiation and interpersonal skills.
• Experienced in giving and receiving constructive feedback.
• Ability to thrive in a fast-paced unpredictable environment.
• Experience with Jira and Salesforce (or similar CRM tool) is a plus.
• Fluency in English (written and oral) is a must.
• Technical experience might include a combination of the skills below:
• Minimum 5 years experience working in a technical support security operations center or other highly technical team.
• Deep understanding of how the internet works Networking and Security Zero Trust Services/SASE APIs and related technologies.
• Layers and protocols of the OSI model such as TCP/IP UDP TLS DNS HTTP.
• Reverse and forward proxies and the application of both.
• IPv4/6 VPNs router and L3/L4 and next gen firewall configuration SDN and overall IT networking related best practices.
• Demonstrated experience with BGP (network design & implementation) tunneling technologies such as GRE & IPSec MPLS SD-WAN NetFlow and/or sFlow.
• Hands-on experience implementing and managing content delivery network (CDN) distributed denial-of-service (DDoS) protection web application firewall (WAF) load balancing and other related solutions for clients across various industries.

Preferred Skills:

• Bilingual strongly preferred (English/Spanish)

Compensation
Compensation may be adjusted depending on work location.

• For Colorado: Estimated annual salary of $120000.00 - $165000.00
• For New York City and Washington DC Metro: Estimated annual salary of $132000.00 - $182000.00

Equity

This role is eligible to participate in Cloudflares equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs including parental pregnancy health medical and bereavement leave

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.