Talent.com
Manager, Professional Services PreSales
Manager, Professional Services PreSalesIntercom • San Francisco, CA, United States
Manager, Professional Services PreSales

Manager, Professional Services PreSales

Intercom • San Francisco, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Manager, Professional Services PreSales – Intercom

Intercom is a leading AI customer service company dedicated to helping businesses provide incredible customer experiences.

Our AI agent Fin enables always‑on, impeccable customer service, which can be combined with our Helpdesk into the Intercom Customer Service Suite. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets new standards by pushing boundaries, building with speed, and delivering exceptional value.

Responsibilities

Scoping & Solutioning

  • Lead structured discovery with prospects to uncover use cases, integration requirements, and success metrics.
  • Translate discovery insights into right‑sized, outcome‑focused service packages based on our core principles and methodology.
  • Create detailed Statements of Work (SOWs) with clear deliverables, assumptions, risks, and timelines.

Sales Enablement & Acceleration

  • Partner with Sales and Solutions to position services early in the sales cycle.
  • Develop and maintain scoping templates, pricing calculators, and reusable playbooks.
  • Serve as the “single source of truth” for Professional Services scoping standards across the GTM org.

    • Cross‑Functional Collaboration

  • Work closely with ProServ and R&D teams to validate scope assumptions and lessons learned from prior engagements.
  • Develop scoping tools to facilitate self‑serve scoping on certain opportunities.
  • Collect feedback to continuously improve the scoping framework.
  • Work with the Partnerships team to translate scope into partner SOWs.

    • Quality & Risk Management

  • Ensure every scoped engagement includes the right level of resourcing, risk mitigation, and value alignment.
  • Build initial project plans in partnership with the ProServ team for an earlier transition from pre‑ to post‑sale.
  • Reduce overscoping / underscoping risks by applying best practices and benchmarks from what has worked prior.

    • Skills & Experience

  • 5+ years in Professional Services sales scoping, technical solutions consulting, or a similar customer‑facing role in SaaS.
  • Proven track record in creating accurate, customer‑ready SOWs that led to successful project delivery.
  • Strong commercial acumen and ability to partner with Sales to drive revenue.
  • Excellent stakeholder management, negotiation, and communication skills.
  • Familiarity with SaaS automation, integrations, and change management best practices.

    • Success Metrics

  • Reduction in sales cycle time for Professional Services‑related deals.
  • Increase in Professional Services attach rate and revenue per new logo.
  • Higher delivery margin through accurate resourcing and scope.
  • Improved customer automation adoption (measured by automation rate KPIs).

    • Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews – great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401(k) plan & match
  • In‑office bicycle storage
  • Fun events for Intercomrades, friends, and family!

    • Base salary range within the San Francisco Bay Area : $144,000–$172,000. Actual base pay depends on education, skills, experience, location, and other factors. All regular employees may also be eligible for a corporate bonus program or a sales incentive and stock in the form of Restricted Stock Units (RSUs).

    Policies

    Intercom has a hybrid working policy : employees are expected to be in the office at least three days per week while providing flexibility to work from home.

    Proof of eligibility to work in the United States is required.

    Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

    Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

    #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Service Professional • San Francisco, CA, United States

    [internal_linking.similar_jobs]
    Business Development / Sales Manager (Corporate Partnerships)

    Business Development / Sales Manager (Corporate Partnerships)

    Human Longevity, Inc. • South San Francisco, CA, US
    [job_card.full_time]
    We combine advanced whole-body MRI, genomic sequencing, and AI-driven analytics to help individuals and organizations achieve longer, healthier lives through early detection and prevention.We work ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist

    Travel Physical Therapist

    MedAdventures • Menlo Park, CA, US
    [job_card.full_time]
    MedAdventures is seeking a travel Physical Therapist for a travel job in PC-Menlo Park, California.Job Description & Requirements. MedAdventures Job ID #57488891.Pay package is based on 8 hour s...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist

    Travel Physical Therapist

    Coast Medical Service • San Pablo, CA, US
    [job_card.full_time]
    Coast Medical Service is seeking a travel Physical Therapist for a travel job in San Pablo, California.Job Description & Requirements. Coast Medical Service is a nationwide travel nursing & ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Operations Manager

    Sales Operations Manager

    Sendbird • San Mateo, CA, US
    [job_card.full_time]
    Sendbird is on a mission to build the AI workforce of tomorrow.Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support &...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    San Francisco, CA based Territory Sales Manager - Remote, USA

    San Francisco, CA based Territory Sales Manager - Remote, USA

    Calyxo • San Francisco, CA, US
    [filters.remote]
    [job_card.full_time]
    The company was founded in 2016 to address the profound need for improved kidney stone treatment.Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resourc...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Presidio Director of Sales

    Presidio Director of Sales

    WEDGEWOOD WEDDINGS • San Francisco, CA, US
    [job_card.full_time]
    Create unforgettable celebrations at one of San Francisco’s most iconic venues.At Wedgewood Weddings & Events, we believe every milestone deserves thoughtful planning, heartfelt service, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Building Services Manager

    Building Services Manager

    California Academy of Sciences • San Francisco, CA, US
    [job_card.full_time]
    About the California Academy of Sciences.The California Academy of Sciences is a globally renowned scientific and cultural institution located in the heart of San Francisco's Golden Gate Park.H...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Vendor Performance Manager

    Vendor Performance Manager

    Cypress HCM • San Francisco, CA, US
    [job_card.full_time]
    Performance Management & Reporting.Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager, Professional Services

    Senior Manager, Professional Services

    Gong • San Francisco, CA, United States
    [job_card.full_time]
    Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends. driving impactful decisions...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Outpatient Physical Therapist

    Travel Outpatient Physical Therapist

    Jackson Therapy Partners • Vallejo, CA, US
    [job_card.full_time] +1
    Jackson Therapy Partners is seeking a travel Outpatient Physical Therapist for a travel job in Vallejo, California.Job Description & Requirements. Looking for a change of scenery and a chance to...[show_more]
    [last_updated.last_updated_30] • [promoted]
    PE Plus Coach

    PE Plus Coach

    PCC Center • Redwood City, CA, US
    [job_card.part_time]
    Peninsula Community Center, a ministry of Peninsula Covenant Church (PCC), builds community by providing personal, healthy and meaningful connection through aquatics, fitness, tennis, PE+ and commu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Strategic Sourcing Manager, Professional Services

    Senior Strategic Sourcing Manager, Professional Services

    Zoox • Foster City, CA, US
    [job_card.full_time]
    You will be responsible for Strategic Sourcing and category management in Zoox's Indirect Procurement organization.You will engage and work closely with multiple business units including ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Regional Sales Manager, Provider (San Francisco)

    Regional Sales Manager, Provider (San Francisco)

    Cleerly • San Francisco, CA, US
    [job_card.full_time]
    We're Cleerly – a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked.We were founded in 2017 by one of the world's leading cardiologist...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Food Services

    Manager, Food Services

    HCTHealthcare • Oakland, CA, US
    [job_card.temporary]
    HCT seeks an experienced Interim Manager of Food Services for a 375+ bed hospital in San Francisco Bay Area, California.The Manager's responsibilities will include, but not be limited to : .Estab...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Manager

    Service Manager

    Commercial Fire Protection, Inc. • Oakland, CA, US
    [job_card.full_time]
    JOB TITLE : Portfolio Manager (Service Manager).LOCATION : Oakland / San Jose Area.REPORTS TO : Director of Operations.The Portfolio Manager is a strategic thinker and effective leader who can make the ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Full Cycle Sales Professional

    Full Cycle Sales Professional

    Quota • San Francisco, CA, US
    [job_card.full_time]
    Remote | San Francisco, CA, United States.You’re the kind of person who is always looking to learn.You want to grow into something greater and you’re looking for an employer encourages ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager I, Professional Services

    Manager I, Professional Services

    OpenGov • San Francisco, California, United States
    [job_card.full_time]
    Job Summary Under the supervision of a Professional Services Director or Sr.Manager, the Manager I will lead and support a team of Implementation Analysts and / or Implementation Consultants responsi...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Senior Product Manager, Events

    Senior Product Manager, Events

    Klaviyo • San Francisco, CA, US
    [job_card.full_time]
    At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair sh...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]