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Customer Service Representative (Bilingual) - Tax Software
Customer Service Representative (Bilingual) - Tax SoftwareIntelogix Corporation • El Paso, TX, United States
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Customer Service Representative (Bilingual) - Tax Software

Customer Service Representative (Bilingual) - Tax Software

Intelogix Corporation • El Paso, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Pay Rate : $17.00 / hr

Who we are :

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What's the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?

What's in it for YOU?

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement

    • Responsibilities :

  • Field inbound calls from Tax professionals seeking software support
  • Ask probing questions to determine the root cause of the issue
  • Clearly communicate technical information and troubleshooting steps to customers with varying levels of technical understanding
  • Maintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database
  • Exercise patience, empathy, and active listening skills to understand and address customer needs and concerns
  • Escalate complex issues to senior support staff or technical teams as needed
  • Adhere to call center procedures, scripts, and quality standards

    • What We Look for in a Candidate :

  • 18 years of age or older with a High School Diploma or GED
  • Tech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier customer support over the phone
  • Typing proficiency of 35 WPM with accuracy
  • Minimum 1 year of customer service experience required; 2 years of call center experience preferred
  • Excellent attendance, ensuring you're there when our customers need you
  • Solid understanding of computer hardware, software, operating systems, and basic networking principles. Ability to troubleshoot common computer-related issues.
  • Basic tax knowledge is strongly preferred
  • Ability to analyze customer issues, identify root causes, and determine appropriate solutions.
  • Proven ability to apply logic and reasoning to resolve complex customer problems.
  • Excellent phone etiquette and verbal communication skills with the ability to articulate technical information clearly and concisely
  • Ability to compose professional and grammatically correct email responses, both internally and externally as needed
  • Demonstrated ability to actively listen to customer concerns and gather relevant information
  • A genuine ability to empathize with customers and handle challenging conversations with poise and professionalism
  • A strong commitment to providing outstanding customer service and exceeding customer expectations
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    Bilingual Customer Service Representative • El Paso, TX, United States

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