MIV Documentation Specialist

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

The MIV Project Documentation Specialist is responsible for collecting product documentation and submitting comprehensive documentation packages to our customers to fulfill the scope of delivery as defined in the contractually agreed documentation requirements. Additionally, this role will act as the process owner of documentation processing and output. Focused on continuous improvement, this role closely collaborates with and assists customers, peers, and partners in retrieving and accessing documents and information.

Which tasks will you perform?

• Lead documentation setup, collection, and submission for complex project ecosystems for our Main Instrumentation Vendor (MIV) program.
• Act as the subject matter expert for Documentation Scope of Deliverables on projects and orders within Endress+Hauser.
• Operate as owner of the process, programs, and metrics around documentation management and evaluate opportunities to improve processes cross-functionally.
• Serve as a partner with various E+H teams to clearly understand and set customer documentation requirements via direct customer interaction and develop execution plan to fulfill agreed upon documentation deliverables.
• Utilize document management software and tools to collect and maintain documentation packages, ensure transmittal of documents to customer after careful examination of document completeness, accuracy and conformance to standards and specifications of the customer.
• Coordinate with internal and external stakeholders to resolve documentation challenges and drive successful completion of documentation packages within the required timeline; confer with suppliers to resolve discrepancies and expedite resolution.
• Act as main point of contact to drive timely documentation collection from sub-vendors and client approval bodies to keep the overall project schedule on track.
• Assure cleanliness and traceability in the execution of document amendments revisions per standard document control best practices.
• Ensure quality and compliance in our submittal of documentation, both at package and individual deliverable level.
• Utilize reporting data (collected by self and others) to hold all parties accountable to agreed submission timelines with a focus on critical path items that are past due submission dates.

What do we expect from you?

You will have (required):

• Associate's degree or at least 3 years of experience in engineering or automation fields

You may have (preferred):

• Experience managing documentation for industrial products or managing documentation for large capital expense projects for industrial applications
• Proficiency working in digital environment (Office365, CRM systems, databases, and PDF tools) with ability to make own decisions based on analysis of data, variable, and risks
• Excels in a dynamic, fast-paced environment, effectively prioritizing tasks while adapting to shifting demands
• Exceptional verbal and written communication skills, capable of communicating complex technical issues clearly and engaging with customers and individuals at any level
• Strong customer focus and ensures that the customer perspective is the driving force behind decisions and activities
• Ability to negotiate with internal and external stakeholders on deadlines, expectations, and drive to resolution
• Detail-oriented with a commitment to accuracy, capable of utilizing critical thinking to ensure precision in tasks

What can you expect from us?

• Family-owned, friendly, and highly committed company
• Tuition reimbursement and a wide range of development opportunities
• Comprehensive benefits package which includes medical, dental and vision
• Competitive compensation and bonus opportunities
• Generous paid time off
• Life insurance and 401(k) savings with company match
• Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.

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