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Customer Service Coordinator
Customer Service CoordinatorJillamy • North Wales, PA, United States
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Customer Service Coordinator

Customer Service Coordinator

Jillamy • North Wales, PA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description :

Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make a difference?

At Jillamy Packaging and Warehousing. , were looking for a Customer Service Coordinator to join our team and take on a critical role in ensuring smooth day-to-day operations. Youll be the friendly face (and voice!) our customers rely on, while managing logistics details that keep things running seamlessly.

What Youll Do :

  • Be the key liaison between our customers, carriers, and internal teamsscheduling trucks, confirming shipments, and solving any issues that pop up.
  • Enter and tender loads, follow through on problem resolution, and support both current and potential customers.
  • Create and manage essential shipping documents like Pick Tickets and Bills of Lading (BOLs).
  • Pull inventory from our 3PL partners and keep our systems updated with timely, accurate data.
  • Monitor inventory levels and flag any discrepancies.
  • Deliver regular and ad hoc reporting with precision.
  • Follow and enforce Standard Operating Procedures (SOPs) and compliance standards.
  • Maintain well-organized, up-to-date documentation and digital records.
  • Support safety, operational excellence, and continuous quality checks.

Requirements :

  • ? What You Bring :
  • Minimum 1 year of experience in a warehouse, contract packaging, or customer service role.
  • High School Diploma or equivalent required.
  • Ability to lift up to 50 pounds (with equipment or assistance).
  • Excellent communication, organization, and problem-solving skills.
  • Comfortable multitasking in a high-volume, deadline-driven setting.
  • Experience with Microsoft Office and logistics-related technology.
  • A calm, professional demeanoreven under pressure.
  • A commitment to punctuality, safety, and team collaboration.
  • Authorization to work in the U.S.

    • What We Offer :

  • Competitive pay + annual performance reviews
  • Medical, Dental, Vision, and Rx plans
  • 401(k) with employer match
  • Short- and Long-Term Disability Insurance
  • Voluntary Life / AD&D coverage
  • Paid Time Off + Holidays
  • Direct Deposit + Employee Support Programs

    • Equal Opportunity Employer

    Jillamy, Inc. is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, gender, national origin, age, disability, veteran status, or any other legally protected status.

    If you require a reasonable accommodation during the application process, please contact our Human Resources Department.

    Compensation details : 18-22 Hourly Wage

    PI1433b44780ac-31181-30097278

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    Customer Service Coordinator • North Wales, PA, United States

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