Talent.com
Customer Service Representative
Customer Service RepresentativeOptimal Care • Jackson, MI, US
Customer Service Representative

Customer Service Representative

Optimal Care • Jackson, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Optimal Care is where your dedication meets a rewarding career.

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission : Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.

Exceptional Benefits :

  • Minimum of 3 Weeks Paid Time Off (PTO)
  • Company Vehicle Program
  • Flexible Work Schedule
  • Mentorship Culture
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Mileage Reimbursement
  • Cutting Edge Technology

Key Responsibilities

Customer Service Representatives are responsible for converting referrals for delivery of services, receiving referrals, data entry, answering inquiries, and disseminating information about the agency. This Customer Service Representative assists with the daily operations of the agency and establishes and maintains efficient systems for patient referral, coordination, data entry, and communications to support the department in securing referrals.

In this role you will be responsible for :

  • Establishing and maintaining effective and efficient systems for patient referrals
  • Answering all inquiries regarding agency services and disseminating appropriate information including referrals to community resources
  • Accurately documenting or tracking all referrals received by the agency for trending reports
  • Being responsive to internal and external customer needs and satisfying their requirements and expectations
  • Greeting all individuals arriving at the office courteously and ensure their needs are met
  • Maintaining organized, effective, and efficient systems and communication to ensure the continuity of quality patient care delivered
  • Assisting in evaluating agency operations and systems and identifying ways to enhance workflow and productivity
  • Efficiently and accurately transferring referrals to the supervisor or scheduler for patient evaluation
  • Accurately data processing all necessary information into the company database software for immediate use

    • Required Qualifications

  • High School Diploma or GED equivalent
  • 1 year experience in a health care setting required
  • Current and valid Driver's License
  • Reliable transportation and valid automobile insurance coverage
  • Requires interpersonal skills and ability to communicate professionally and effectively with employees and receive patient referrals
  • Knowledge of medical terminology required
  • Must have strong verbal and written communication skills
  • Able to demonstrate problem-solving skills, organizational skills, and attention to detail
  • Requires proven interpersonal, coordination, and leadership skills with the ability to communicate professionally and effectively
  • Skilled in conflict resolution
  • Proficiency in Microsoft Office Suite and data entry skills.
  • Ability to operate computer equipment, FAX, and photocopy machines necessary.

    • Desired Qualifications

  • Associate Degree preferred
  • Medicare and Medicaid payment guidelines are necessary and 3rd party payors preferred
  • Familiarity with Electronic Medical Record (EMR) systems

    • Location

  • Office Location :   801 Rosehill Road, Jackson, MI 49202

    • Hours

  • Monday–Friday, 10 : 00 AM–7 : 00 PM, on-site.

    • This role includes a remote weekend rotation , with one day off before your rotation and one day off after the rotation.

    Pay Range

    $20—$24 USD

    Background Screening

    Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

    Reasonable Accommodations

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Equal Opportunity Employer

    Optimal Care is an equal-opportunity employer.

    [job_alerts.create_a_job]

    Customer Service Representative • Jackson, MI, US

    [internal_linking.similar_jobs]
    Sales Representative

    Sales Representative

    Jenkins Insurance Group LLC • Jackson, MI, US
    [job_card.full_time]
    Our Jackson area Insurance Agency is growing! Previous Insurance experience is helpful, but not necessary.We are looking to add the right person to our team. The right candidate must possess the fol...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    MyChart Customer Support Representative

    MyChart Customer Support Representative

    VirtualVocations • Jackson, Michigan, United States
    [job_card.full_time]
    A company is looking for a MyChart Customer Support Representative.Key Responsibilities Serve as the first point of contact for customers via phone, chat, and ticket submissions Assist patients ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Patient Services Representative I

    Patient Services Representative I

    Midwest Vision Partners • Jackson, MI, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Greet patients as they arrive and leave our clinic in a friendly manner.ID / insurance information, processing copayments, and registering patients in the billing system. maintaining a smooth flow of...[show_more]
    [last_updated.last_updated_variable_days]
    Customer Service Representative - 50k-60k / Year - Work From Home

    Customer Service Representative - 50k-60k / Year - Work From Home

    Spade Recruiting USA • Napoleon, Michigan
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - State Farm Agent Team Member

    Customer Service Representative - State Farm Agent Team Member

    Michael Chabut - State Farm Agent • Williamston, MI, US
    [job_card.full_time]
    As a Customer Service Representative - State Farm Agent Team Member with Michael Chabut - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of...[show_more]
    [last_updated.last_updated_30] • [promoted]
    T-Mobile - Sales Representative - Lansing, MI

    T-Mobile - Sales Representative - Lansing, MI

    United Wireless • Okemos, MI, US
    [job_card.full_time]
    United Wireless, you will be part of a team of experts that brings the brand to life.Your role will involve building excitement around products and services, offering personalized solutions to cust...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative - State Farm Agent Team Member

    Customer Service Representative - State Farm Agent Team Member

    Jim Hanlin - State Farm Agent • Haslett, MI, US
    [job_card.full_time]
    As a Customer Service Representative - State Farm Agent Team Member with Jim Hanlin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a s...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Automotive Sales / BDC Representative

    Automotive Sales / BDC Representative

    Extreme Dodge Chrysler Jeep Ram • Jackson, MI, US
    [job_card.full_time]
    Extreme DCJR is seeking a driven individual to join our team in a Business Development Representative role with the opportunity to grow into an Internet Sales position. The successful candidate will...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Customer Service Representative – Product Testing

    Remote Customer Service Representative – Product Testing

    GLOCPA • East Lansing, Michigan
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Member Services Representative

    Member Services Representative

    Planet Fitness - Cambridge Fitness • Okemos, MI, US
    [job_card.full_time]
    Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Advisor Float - Michigan - Adrian, MI

    Customer Service Advisor Float - Michigan - Adrian, MI

    WesBanco Bank Inc. • Hudson, MI, United States
    [job_card.full_time] +1
    Customer Service Advisor Float - Michigan.This position is 100% in office.The employee will work full time in an office in a designated WesBanco location. Consideration for location will be Adrian N...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Service Representative

    Patient Service Representative

    US Staffing Agency • Jackson, MI, US
    [job_card.permanent] +1
    Our Healthcare partner in Jackson needs a full-time Patient Service Representative to add to their team!.Shift : 8 : 00 AM – 5 : 00 PM | Monday – Friday. Full-time, temporary to permanent pos...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Service Representative (FT)

    Guest Service Representative (FT)

    Schulte • East Lansing, MI, US
    [job_card.full_time]
    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service cultu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Account Representative

    Customer Account Representative

    Rent-A-Center • Jackson, MI, US
    [job_card.full_time]
    Customer Account Representative.Ready to do your best work? Interested in a minimum starting hourly rate of $14.Why should I apply in just a few clicks?. Paid Time Off and Sunday Off We are Close...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Virtual Sales Representative - Flexible Schedule | Commission Only

    Virtual Sales Representative - Flexible Schedule | Commission Only

    ANDERSON JOHNSON AGENCY LLC • Jackson, MI, US
    [job_card.full_time] +1
    We are seeking self-motivated people ready to begin or advance a career in life insurance sales.Whether you have a license or not, we’ll support you with training, tools, and mentorship.Call ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Robert Half • Jackson, MI, US
    [job_card.permanent]
    We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Jackson, Michigan. In this Contract to permanent position, you will play a key role in supporti...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative (Remote Position)

    Customer Service Representative (Remote Position)

    GOLD GATE • East Lansing, Michigan
    [filters.remote]
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Service Representative

    Client Service Representative

    Coronis Health • Jackson, MI, US
    [job_card.full_time]
    Starting pay varies based on location and experience, in compliance with specific state wage regulations.Competitive rates tailored to your geography and expertise. The Client Service Representative...[show_more]
    [last_updated.last_updated_30] • [promoted]